Head of Operations
Role Profile
Role:
Term:
Accommodation Manager
Permanent
Salary:
33-35k
Responsible to:
Head of Services
Pension:
Health:
6% employer contribution
Cash Plan Health Scheme and Health & Wellbeing Assistance Programme
Hours:
37.5 hours per week
Annual Leave: 30 days (inclusive of birthday) & 8 bank holidays
Last year Pennine Domestic Abuse Partnership (PDAP) provided support to 1662 victims across Kirklees and believes
that everyone has a right to a life free from fear and abuse. Do you want to take on a role in an organisation that places
the victim’s voice at the centre of their work and offers safe, effective and high quality support to all those suffering
domestic abuse? This charity is inclusive and responsive and is looking for a domestic abuse practitioner to join the
team to contribute to supporting clients to rebuild their lives.
Key aspects of the role
1. To ensure the effective management and organisation of PDAP safe accommodation provision
2. To maintain a high-quality service that meets the needs of women and children affected by domestic abuse
throughout all levels of risk
3. To provide line management, supervision and annual appraisals to PDAP frontline staff and ensure they are
adequately managed on a day to day basis
4. To be responsible for accommodation contract compliance and be the key person for partnership purposes with
housing providers and contract duties with housing providers of PDAP buildings
5. To lead on the implementation and compliance of accreditation framework processes within accommodation
6. To work with PDAP Head of Operations and PDAP Senior Leadership Team to contribute to PDAP Strategic Business
Planning
7. To educate and inform the public and other professionals, raising awareness and understanding of domestic abuse
8. To be responsible for the management of accommodation services alongside PDAP SLT
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9. To ensure PDAP Values are central to all delivery of services
10. To have strong professional boundaries and maintain confidentiality
Project Management and Service Delivery
1. To assist the SLT to develop and implement policies and procedures relating to accommodation service and
ensure such policies and procedures are in line with current legislation
2. Ensure quality standard and accreditation requirements and guidelines are fully adhered too, practiced and
delivered throughout service management and delivery
3. Work with the Head of Services to monitor and evaluate all aspects of PDAP accommodation service and
produce accurate informative papers as and when required, including implementation of development plans
4. To assist business support to produce accurate data reports for PDAP Trustee Board, Local Authority
Commissioners, funding bodies and stakeholders which represent the excellence of service delivery when
requested
5. To ensure that PDAP accommodation services provide a safe and secure environment for women and children
escaping domestic abuse in compliance with management agreements and housing legislation
6. To ensure all service agreements and license agreements are developed and implemented in consultation with
relevant bodies
7. To ensure equality is embedded across all aspects of employment and service delivery
8. To ensure PDAP Accommodation services are delivered and adequately resourced in line with the DA Act and the
LA Statutory Duty requirements
9. To identify gaps for the provision of accommodation services in line with LA Statutory Duty under the DA Act and
influence development to meet these gaps in consultation with Head of Operations, LA and DA Strategic
Partnership Board
10. To participate positively in supervision and appraisal, learning and development planning with Line Manager
Staff Management
1. To participate in the recruitment, selection, and deployment of PDAP accommodation staff, volunteers and
student placements and ensure equality is integral to this process
2. To provide regular supervision and appraisal to frontline staff
3. To support the implementation of Induction, development, on-going training and development opportunities to
staff
4. To ensure PDAP accommodation staff are empowered to develop their skills and knowledge whilst being
managed with a fair and consistent approach
5. To participate in and take lead where required, in the strategic planning, development and delivery of future
accommodation services
6. To assist in the implementation of Capability or Disciplinary Procedure when required
7. To operate as Safeguarding Lead for Accommodation services
8. To create and lead on performance management of staff where required
Operational responsibilities
1. To participate in, initiate and influence the organisation’s policy making and its implementation
2. To ensure that the views of service users, those with lived experience of domestic abuse and stakeholders are at
the core of the work PDAP carries out and to take full account of these in the development of new services
3. Promote and foster good working relationships between all PDAP staffing teams
4. Take part in back up on call management rota
Internal and External Liaison and communication
1. To promote PDAP ethos and values across the organisation
2. To liaise with other agencies on behalf of PDAP and represent the wider complexities of those experiencing
domestic abuse
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3. To represent PDAP at a strategic level including attendance and chairing meetings, attending advisory groups
with a view to influencing how stakeholders deal with domestic abuse
4. To develop and maintain good positive working relationships and referral pathways with relevant agencies and
professionals in relation domestic abuse services at a strategic level
5. To attend and participate positively in relevant meetings, training, supervision and annual appraisal
6. To liaise with universities and external tutors with relation to student placements.
Finance & Administration
1. To ensure the adherence to agreed budgets related to accommodation service
2. To assist Finance Director with setting annual budgets relating to accommodation service
3. To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and
monies are always properly accounted for
Promoting equality, diversity & inclusion
1. Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at
the core of all our work and to take full account of these in the development of new services.
2. Contribute to regular review and updating of equality action plans identifying areas we can further improve.
3. Champion equality and diversity principles in practice.
4. Actively and appropriately challenge all forms of discrimination.
5. Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.
6. Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities
and human rights agenda in all areas of work.
Flexible working hours according to the needs of the project. Evening and weekend work as required. Annual leave
and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement
of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP)
N.B. The organisation refers to Pennine Domestic Abuse Partnership
Person Specification
Skills & Experience
Experience in a management role with responsibility for
the line management of front line staff
Ability to identify areas of development for staff and
support them to improve their practice
Experience working in Domestic abuse or aligned sector
such as substance misuse, housing, mental health, social
care etc
Experience of working in the third sector
Ability to work independently and within a team, to plan
and manage a complex workload, meet deadlines,
problem-solve and respond to unplanned demands
Essential/Desirable
Desirable
Essential
Essential
Desirable
Essential
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Ability to analyse data to identify gaps, and actions and
write high quality reports and action plans
Essential
Proven track record translating strategy into operational
delivery
Essential
Be able to demonstrate excellent literacy and IT skills,
including Databases, Word, Outlook and Excel.
Essential
Experience & confidence delivering presentations/
training and talks to wide range of audiences
Ability to build and maintain strong partnership
relationships with contract managers and commissioners
Able to demonstrate strong professional boundaries and
maintain confidentiality
Knowledge
Excellent understanding of the principles of
Management and leadership theory
Sound understanding of domestic abuse and VAWG
Knowledge of charity governance and financial
management
Excellent understanding of contract compliance and
implementation of such in service delivery
Understanding of commissioned and non-commissioned
service delivery contracts
Excellent understanding of quality assurance
Commitment to working in partnership and building
strong relationships with stakeholders
Excellent understanding of and commitment to equality,
diversity and inclusion
Essential
Essential
Essential
Essential/Desirable
Essential
Essential
Desirable
Essential
Essential
Essential
Essential
Essential
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