Volunteering Officer

Opportunity ID

636

Location

Salary

Hours

Department

Position type

Job Summary

As a Volunteering Officer at IWM, you’ll play a vital role in delivering high-quality, enjoyable, and impactful volunteer engagement across our sites. You’ll lead and support a team of passionate volunteers, ensuring smooth and safe operations both Front of House and Back of House. Your work will contribute directly to creating positive experiences for volunteers, visitors, and the wider IWM community.

This is a dynamic, people-focused role requiring strong coordination, communication, and leadership skills. You’ll be a visible champion of volunteering, helping to embed a positive volunteer ethos across the organisation.

What You Will Be Doing

• Leading and Motivating Volunteers: Inspire and guide volunteers to help amplify IWM’s impact.
• Daily Coordination: Organise rotas, conduct briefings, assign duties, and ensure welfare checks.
• Training and Support: Deliver elements of the volunteer training programme and ensure volunteers are inducted, prepared, and supported throughout their journey.
• Stakeholder Collaboration: Work closely with teams across Visitor Experience, Learning & Engagement, Membership, Conservation, Digital, and Curatorial.
• Volunteer Recruitment and Retention: Support campaigns and selection processes to build a committed and valued volunteer team.
• Database Management: Use Better Impact software to manage rotas and report on volunteer activity.
• Income Generation: Promote IWM’s products and services, including membership, shops, cafes, and events.
• Maintaining Standards: Ensure compliance with health and safety, uphold IWM values, and act as an ambassador for the museum.

This role requires flexibility, including weekend, evening, and public holiday work, and may involve travel across IWM sites.

Who We Are Looking For

• Experience working with the public or in a customer-facing role, ideally in heritage or tourism.
• Knowledge and experience of working with volunteers.
• Minimum GCSEs (or equivalent) Grade A–C in Maths and English.
• Strong verbal communication skills.
• Ability to motivate and build rapport with diverse individuals.
• Confident in presenting information to varied audiences.
• Experience managing or leading volunteer programmes.
• Familiarity with Better Impact or similar volunteer management software.
• Interest in 20th Century history.
• Knowledge of one or more foreign languages.

Apply Now

If you’re passionate about volunteering and want to make a meaningful impact at IWM, we’d love to hear from you. Join us in shaping memorable experiences for our visitors and empowering our volunteer community.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description.

Job Summary (File)

Application closing date

November 20th 2025, 9:00 AM

Interview Details

Interviews for this post are planned for the week commencing 3 December 2025

The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

• Annual Leave:You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days

• Company Group Pension Plan:Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.

• Enhanced Maternity and Paternity Benefits:Celebrate life’s milestones with confidence, knowing that our policies support growing families.

• IWM4me:Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.

• Free Sanitary Products:We prioritise your comfort by providing free sanitary products across all our sites.

• Retail Discounts:25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)

• Free Entry to IWM Air Shows:Witness the thrill of vintage aircraft at our air shows.

• Free Entry to Partner Museums & Galleries:Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.

• In-House Training Programmes:Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.

• Season Ticket Loan Scheme:Simplify your daily commute with our interest-free loan program.

• Cycle 2 Work & Cycle Hire:Promote well-being and environmental consciousness by cycling to work.

• Eye Tests:Money back up to £80 for an eye test and a new pair of glasses.

• Employee Assistance Programme:Access confidential support for personal or work-related challenges.

• Benenden Healthcare & Dental Insurance:Prioritise your health with access to quality healthcare services (subject to terms and conditions).

• Civil Service Sports Club Membership:Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.

• Staff Events and Networks:Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.

…and more!

Ready to embark on this exciting journey with us? Apply now and become part of IWM!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:

A basic check, which shows unspent convictions and conditional cautions.

IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.