Listed today
About WMC/Our Department:
Our Duty Managers are first and foremost great leaders. You will support our Customer Operations Managers in operationally leading our team of 300 people, both volunteers and paid staff, to create a memorable experience for all.
We fire the imagination through our experiences, creating authentic and special memories by going the extra mile.
As a Duty Manager you will keep the team motivated and drive excellence on shift. Your goal is a Knowledgeable team, that promotes the Centre’s vision.
About the Role and Responsibilities:
- You will work with our Customer Operations Managers to lead the team day to day.
- You will work alongside within the Customer Operations team to run venues, performances and events, maintaining a high standard and ensuring a positive visitor/client experience.
- Create clear and concise briefing documents to ensure the whole team are aware of activity in your area and deliver operational briefings.
- Be the first point of contact to resolve customer or artist issues arising in your venue and work to resolve these on shift.
- Support the Customer Operations Managers in creating and delivering training to keep the team at the top of their game.
Your role is subject to a DBS check
Key Requirements:
- Experience in managing and leading team is essential ;
- Experience in managing casual workers and volunteers would be an advantage;
- Be able to manage and guide the team in a dynamic working environment;
- Hold a Personal License and ensure that the Centre complies with its Premises License and other statutory regulations.
- To be fully conversant with the Health, Safety, Fire and Security regulations, including maintaining and develop appropriate risk assessments.
- The ability to speak Welsh will be advantageous.
- Prepared to work on a rota basis to cover the building’s opening hours which are 09:00 – 23:00, but which may change occasionally
Closing date: 02/07/2026