Services Manager at Eating Distress North East

Contract Type: Permanent

Role Type: Employment

Hours: Full or Part time

Application deadline:

Based: Hybrid

Salary: £37,803 Pro Rata

Salary Type: Fixed Salary

Location: Regionwide

Role description: Manager

We are seeking a Services Manager to lead and develop our counselling and therapy services.

This is a key leadership role, ensuring services are safe, inclusive, and responsive to client needs while supporting the professional growth of our therapeutic team. You will:

• Lead day-to-day delivery of our counselling and therapy services.
• Manage rotas, referrals, assessments, waiting lists, and outcomes monitoring.
• Provide inspiring leadership and line management to staff, placements, and volunteers.
• Act as joint safeguarding lead, ensuring best practice in safeguarding children and adults.
• Develop policies, procedures, and quality standards to support safe and effective services.
• Build strong partnerships with the NHS, funders, and other stakeholders.
• Contribute to fundraising, commissioning, and contract bids.
• Deputise for the CEO when required.

About you

This role is ideal for someone with a strong track record of managing counselling or therapeutic services and a passion for making a difference in the lives of people affected by eating distress.

You will bring:

• At least two years’ experience managing counselling/therapy services in health, charity, or community settings.
• Experience managing staff, volunteers, or placements.
• Strong leadership skills with the ability to inspire and support a team.
• Knowledge of safeguarding, monitoring and evaluation, and counselling/psychotherapy frameworks (BACP/UKCP).
• Experience of partnership working, ideally with NHS or statutory services.
• Excellent organisational, communication, and digital skills.
• Commitment to equality, diversity, inclusion, and person-centred care.

What we offer

• £37,803 per annum (pro rata for part time)
• 28 days annual leave (pro rata), rising with service, including three Christmas closure days (excluding bank holidays)
• Flexible working arrangements
• Pension scheme with employer contribution (3%, rising to 5% after 12 months)
• Professional development and training allowance
• Employee assistance programme and wellbeing support
• Volunteering leave