The Helpline and Support Officer is an exciting role, responsible for providing tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

Helpline and Support Officer

You’ll be responsible for providing tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond. The Helpline and Support Officer will support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to. The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you.

We also offer a range of benefits including:

• Pension
• Life assurance
• Cycle scheme
• Health cash plan
• Financial wellbeing
• Employee assistance programme

Salary: £26,000 – £29,500 – 35 hours per week Location: Head Office, London, SE1 (with flexibility for homeworking)

Interview dates: Tuesday 16 December and Wednesday 17 DecemberNB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore, if you do not hear from us within 2 weeks of the closing date, please note your application has been unsuccessful.