MAGDALEN COLLEGE, OXFORD

FURTHER PARTICULARS FOR LODGE PORTER / RECEPTIONIST

(Reference Number: LO25002)

The Lodge Porter / Receptionist is responsible to the Lodge Manager.  By the nature of the
work  in  the  Lodge  it  is  impossible  to  specify  all  the  duties  that  may  be  required  to  be
undertaken.  Instructions are subject to common sense and guidance from the Lodge Manager
or Deputy Lodge Managers.  Duties of the Lodge Porter/Receptionist include the ability to:

•  Take  appropriate  and  timely  steps  to  initiate  procedures  following  injury,  accident,

criminal activity, bomb alerts or fire, adhering to emergency procedures.

•  Monitor  the  day-to-day  control  of  security  within  the  college  through  patrols  and
supervision  of  the  entry  and  exit  points  either  directly  or  via  CCTV.  Highlight  and
review suspicious incidents on CCTV as required.
•  Record details pertaining to fire alarm activations.
•  Provide reports to the Home Bursar following incidents of significance in the college

or grounds.

•  Maintain a record of all keys issued.
•  Provide  the  safe  custody  of  all  monies,  valuables,  personal  possessions  and  stores

committed to the care of the Lodge.

•  Assist the arrival and departure of guests staying in college accommodation, and help

to provide a positive visitor experience.

•  Receive, sort, store, and forward, as appropriate, all mail and parcels.
•  Act with politeness, firmness and fairness when dealing with members of the college

and the public.

•  Uphold the college rules relating to the admission of the general public and control the

access of vehicles to the college grounds.

•  Receive admission fees from visitors, and cash up the daily takings.
•  Receive telephone calls to the college, and transfer calls as necessary.
•  Support Degree Days and the associated robing arrangements.
•  Assist in the training of new Lodge staff.
•  Receive  and  arrange  the  distribution  of  deliveries  arriving  at  the  Lodge  for  onward

transmission to other departments.

•  Control bookings for the squash courts, the music practice room, and college punts.
•  Register college cycles.
•  Book taxis for college business.

Any other tasks, duties and responsibilities not listed above which can reasonably be expected
to be performed or undertaken by a Lodge Porter/Receptionist.

Emergency Services

Porters will maintain a good liaison with police, fire and ambulance services.  Porters must be
conversant with fire regulations at the college and comply with them.

Conduct

Porters are required to  be sober, punctual and alert at  all times whilst on duty.   Any Porter
arriving for duty under the influence of drugs or alcohol will not be allowed to remain on duty.
No Porter is to leave his/her post without express permission of his/her supervisor.  Personal
appearance is important, and unless instructed otherwise, uniform and tie must be worn at all
times.

Health & Safety

The  safety  of  College  staff  and  visitors  is  vital  and  Porters  must  be  conversant  with  the
H.A.S.A.W Act.  The nature of security work makes it impossible to issue instructions to cover
every eventuality, therefore all instructions are subject to common sense and interpretation and
guidance from the Lodge Manager/Home Bursar or the nominated supervisor.

The successful applicant will need to be physically fit because there is a requirement to be able
to move about the college site at speed, particularly during an emergency.  There will also be
a requirement for occasional work at heights.

The above list of duties and responsibilities is not exhaustive and you may be required to carry
out alternative tasks as instructed to ensure an efficient service at all times.

Person Specification

The successful applicant will possess the following attributes:

•  Friendly and welcoming.
•  Good interpersonal and communication skills.
•  Ability to work flexibly, independently, and as a member of the Lodge team.
•  Be able to attempt to problem solve spontaneous incidents.
•  Good standard of personal presentation.
•  Be able to deal with confidential and sensitive issues.
•  Fluent level of written and spoken English.
•  Experience of night work/shift working.
•  Excellent time management.

Desirable

•  Security, Porter or Customer Services background.
•  Experience of working within a university or college environment.
•  Experience of working in customer service.

Qualifications

•  All  porters  are  expected  to  hold  a  First  Aid  at  Work  certification.  Training  will  be

provided if the successful candidate does not already have the qualification.

Hours of Work

•  Porters work 12-hour shifts (7.00 am to 7.00 pm and 7.00 pm to 7.00 am) on a 16-day
rota  (4-day  shifts,  4  days  off,  4-night  shifts,  4  days  off,  throughout  the  year.    This
includes weekends and bank holidays.

•  Porters are expected to work overtime to cover sickness and holidays.

Salary

Grade 4 of the College pay scale £26,338 – £32,546 per annum depending on experience, plus
Oxford Location Allowance of £1,500 per annum.

Benefits

•  Membership of contributory pension scheme.
•  Free lunch may be provided.
•  Car parking may be available.
•  Use of sports facilities.
•  Optional contributory Healthcare Scheme.
•  Bus pass purchase scheme.
•  Generous holiday entitlement.
•  Cycle to Work Scheme.

The  College  provides  for  maternity  leave  on  a  basis  that  exceeds  the  statutory  provisions.
Provided that they have at least 26 weeks’ service with the College at the 15th week before the
expected week of birth, women are eligible for 26 weeks’ maternity leave on full pay, followed
by 13 weeks of leave on Statutory Maternity Pay (SMP) and 13 weeks of unpaid maternity
leave. Arrangements are available for Adoption Leave, Shared Parental Leave, and Paternity
Leave. Magdalen College has a priority claim on four places in the University nurseries.

The College particularly welcomes applications from Black, Asian, and Minority Ethnic
Candidates.

Applications

Please  complete  the  College  application  form  and  send  it,  together  with  the  recruitment
monitoring form, (both of which can be found on our website at http://www.magd.ox.ac.uk/job-
to  Human  Resources,  Magdalen  College,  Oxford,  OX1  4AU  or
vacancies/)
human.resources@magd.ox.ac.uk.  If you do not wish the College to contact your referees at
this stage, please make this clear in your application.  This role will remain open until filled.

Following the offer of the position, appointment will be subject to enhanced DBS clearance.

Data protection
All  data  supplied  by  applicants  will  be  used  only  for  the  purposes  of  determining  their
suitability for the post and will be held in accordance with the principles of the Data Protection
found  at
Act  2018  and
http://www.magd.ox.ac.uk/other-policies/data-protection/.

the  College’s  Data  Protection  Policy  which  can  be