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Here at St Helena, we believe that everyone living with an incurable illness has the right to live and die with choice, compassion and dignity. Working for St Helena is a privilege and we believe that there are not many companies you could work for that make such a difference to the local community.

St Helena Hospice is seeking an eCommerce General Assistant, to work in the eCommerce team on a fixed term contract to cover Maternity leave.

The role is for a 37.5 hours per week working Monday to Friday, 9am to 5pm

£23,874.91

37.5 hours per week

St Helena, Colchester, CO3 8PH

The key priorities of an eCommerce General Assistant are:

To source items from donated goods and proactively promote and sell these items online to help meet the retail sales and online income targets and to ensure the best income is achieved for donated items.
Operate within the guidelines of the St Helena finance team and ensure good financial practice is maintained.
Provide an efficient service to donors, volunteers, supporters and the retail team of St Helena.

Responsibilities:

Place items for sale on relevant online market websites in compliance with eBay, Etsy, St Helena and any other online selling platform policies and procedures, in order to maximise income by providing an effective description of products as well as good quality photographs to enhance the sales potential.
Monitor the auctions and process sale items to buyers. Ensure excellent customer service is provided online, customer queries are responded to promptly and ensure customer feedback is encouraged to increase the profile of St Helena.
Packaging the items that sell to ensure safe delivery of items to the customers.

Skills:

Strong organisational and planning skills
Excellent interpersonal and social skills
Time management skills to prioritise tasks effectively
Advanced keyboard skills to ensure accuracy of data input
Desirable - knowledge of brands with a high value

St Helena may elect to bring forward the closing date for this vacancy in the event we receive the desired volume of applications. You are therefore encouraged you to submit your application early if you wish to express an interest in this opportunity.

St Helena Hospices’ core values and behaviours will be embedded in our recruitment, our training and development review and our decision making process.

Training and competencies within the specialities, as well as on-going support and professional development, will be tailored to meet your individual needs.

Whether you are newly qualified or an experienced practitioner, we want to meet you and discuss the possibility of you joining this great team.

Job Types: Full-time, Temporary, Maternity Cover

How we use this information

We’d love to be able to thank you for your incredible support and keep you posted on how it makes a difference to local people facing incurable illness and bereavement. If you would like to hear about our services and ways you can support, including opportunities to donate, volunteer or fundraise please sign up to receive our monthly newsletter.

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.Close

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.

Thank you and welcome!

We’ll be in touch every month to make sure you’re the first to know about the how your incredible support is making a difference to local people facing dying, death and bereavement, along with some of the ways you can get involved, including opportunities to donate, volunteer, shop and fundraise.

Processing fees

When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.

We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

About Gift Aid

We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid

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