JOB DESCRIPTION

LOCATION:
Manchester, Liverpool and Halton

SALARY:
£24,570 per annum

MAIN CONTACTS:
  Service Users
  All Medaille Trust staff and Volunteers
  Staff in our services outsourced to Caritas Diocese of Salford
  External agencies and statutory bodies including other Non-

Governmental Organisations

POST TITLE:
Modern Slavery
Accommodation Support
Worker
HOURS OF DUTY:
37.5 hours per week

RESPONSIBLE TO:
Modern Slavery Case Worker
SPECIAL CONDITIONS OF
SERVICE:
  An enhanced Disclosure and
Barring Service check will be
undertaken

  Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times

  Able and willing to work
flexibly and at other
Medaille locations
  Hold a full UK Driving

Licence (preferably valid for
a minimum of 36 months),
have the use of a car and be
insured for business
purposes is desirable.

       MAIN PURPOSE OF THE POST:

  Be responsible for day-to-day health and safety of the accommodation provision
  Be responsible for the safety, risk management and security of service users whilst on shift
  Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
  Work collaboratively as part of Medaille’s service team to deliver a range of support to vulnerable adults

across the projects.

  Administrative duties: the ASW is responsible for maintain administrative systems, records, statistics and any

administrative tasks related to service users.

RESPONSIBILITIES & DUTIES

Be responsible for day-to-day health and safety of the accommodation provision (in line with Medaille’s policy &
contractual requirements)


 Responsible for ensuring all safety and security procedures are followed to keep self and others safe.
  Responsible for identifying property issues and facilitating routine and emergency maintenance & repairs as

required

Nov 20

  Responsible for daily health and safety, fire and CCTV checks and ensuring these are completed and that

accurate records are maintained.

  Responsible for maintaining a safe and secure working and living environment for the Medaille team and

service users whilst on shift.

  To participate in the identification and assessment of risks and implement agreed working procedures to

minimise their impact.

  To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health

and Safety Policy.

  Responsible for cleaning and tidying of internal and external communal areas
  Responsible for preparing and cleaning rooms (for new arrivals & when people leave)
•  Welcome and settle all new service users and complete basic relevant induction paperwork in line with

expected timeframes.

•  Responsible for taking referrals into the project whilst on shift/on-call
•  Responsible to give every new service user a basic introduction to the property and the guidance for living at

the accommodation.

•  Responsible to promote awareness of Health and Safety amongst service users
•  Responsible for assisting service users to manage risk/incidents/safeguarding issues when on site and for

recording these accurately as required.

•  To assist service users with SMART goals set with caseworkers in relation to their support journey.
•  To assist service users to be ready for support sessions (with Medaille case worker or external appointments

– this may involve setting get up times, looking at transport options, explaining purpose of various
meetings).

•  To instigate communal meals and extra activities in the house (film nights, English lessons, games evenings,

etc)

•  To undertake any other duties as required to maintain the smooth running of the project and service.
•  Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
•  Adhere to and work within all Medaille’s policies and procedures, Victim Care Standards and the Victim Care

Contract schedules and KPIs.

•  Ensure all completed work is recorded and kept up to date following contractual and organisational
obligations and requirements. (Monitoring and recording of cases happens on a database system)
•  Contribute to wider Medaille monitoring and reporting requirements as required and requested (for

example: fundraising, service user service satisfaction)

•  Work collaboratively as part of Medaille’s team to deliver a range of support to vulnerable adults across the

Northern Projects.

•  Work as part of the Medaille team to ensure the overall aims and objectives of the service are delivered and

achieved.

•  Ensure information is passed on to individual service user case workers teams in relation to risk, support

needs and safeguarding issues that have occurred on shift in line with policy and contractual requirements.
•  Communicate clearly with case work team and management team and participate in the handover process

to communicate information about all service users living in the safe house.

•  Responsible for receiving information from other team members and service users and acting upon this –

referrals, induction to the house, risk, incidents, safeguarding, support needs, activities done, support given.

Health and Safety

  To maintain a safe and secure working environment.
  To participate in the identification and assessment of risks and implement agreed working procedures to

minimise their impact.

Nov 20

  To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health

and Safety Policy.

  To carry out Health and Safety checks and maintain accurate records.
  To ensure all safety and security procedures are followed to keep self and others safe.
  To promote awareness of Health and Safety amongst service users.

SPECIFIC REQUIREMENTS

  Previous experience of working in accommodation-based health/social work/homelessness/vulnerable

adult settings.

  Experience of supporting adults with complex needs
  Experience of working with and updating support plans, risk management plans and case notes (using an

online database)

  Previous experience of lone working and using on-call systems for support
  Experience of identifying and responding to with incidents, risk and safeguarding concerns
  Experience of using database systems to record and log service user information as required
  Ability to proactively assess and manage risk and engage service users and colleagues in this process.
  Ability to be accessible, approachable and comfortable with vulnerable people and able to manage high

levels of distress

  Ability to empower and promote informed choice
  Ability to cope with emotionally demanding and stressful situations and demonstrate resilience.
  Ability to work in a boundaried, professional and collaborative manner with service users internal team as

well as external agencies

  Good administration, recording, reporting and monitoring
  Ability and skills to work as part of a team
  Ability to follow Medaille policies and procedures and contractual requirements
  Knowledge of health and safety (specifically in relation to accommodation services)
  Knowledge of safeguarding frameworks and how and when to follow these
  Understanding of the support needs of individuals who have been trafficked
  Desirable experience and knowledge of working with people who have been subject to modern slavery /

trafficked.

  Previous experience of CQC and working within the frameworks of such regulatory bodies
  Knowledge of the rights and entitlements of trafficked persons, asylum seekers and refugees
  Understanding of the National Referral Mechanism
  Must hold a full UK driving licence and have a car available for use and insured for business purposes
  The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental attitude

towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people. The post holder must understand and comply with all relevant legislation and adhere to
organisational and operational policies, procedures and administrative procedures as well as contractual
requirements.

  ASWs will be expected to manage any situation (risk/incident/safeguarding). At times this may mean the
post holder is required to stay at the property past their shift ending until another staff member/on-call
arrives. If this is the case, you will be offered time off in lieu as per our policies and procedures. Medaille
accept referrals into service 24/7.

ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsocial hours.  The post holder will work within a service that operates 365
days a year, 7 days per week and will be expected to carry out a variety of shift patterns to include day, evening,
sleepovers, waking nights, weekend and bank holidays.  You will be expected to participate in an on call rota which
will include bank holidays and the Christmas period for which you will receive an additional allowance.   You may be
required to occasionally work at any other premises at which your employer carries out its business now or in the
future.
You will be required to support local and organisational fundraising and engagement activities and events.

VISION, MISSION AND VALUES

Nov 20

Our vision is a world where people are free from exploitation through human trafficking and modern slavery.  Whilst
exploitation continues to exist, our mission is:
  To offer protection to adult victims of modern slavery and their dependent children, and to equip them to

become survivors.

  To bring justice for survivors by supporting the work of law enforcement authorities.
  To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the

public.

  To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.

SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction.  The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.

TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.

Nov 20

ASSESSMENT
METHOD
Application
Form and
Documentation

PERSON SPECIFICATION FOR THE POST OF MODERN SLAVERY CASE WORKER ASSISTANT

REQUIREMENT

ESSENTIAL

DESIRABLE

Qualifications

  Relevant Social Care

  NVQ3 Health and Social

qualifications or suitable
experience of supporting
vulnerable people

Care (Adults)

  Safeguarding certificate

  Mental Health/Suicide

Prevention

  Trauma Informed Practice

Certificate

  Food Hygiene certificate

  Manual Handling certificate

  Emergency First Aid

certificate

  Fire awareness certificate

  Health & Safety
qualification

Skills

  Ability to work within a ‘risk
assessed’ environment

Application
Form and
Interview

  Ability to be accessible,

approachable and comfortable
with vulnerable people and
able to manage high levels of
distress

  Ability to work under pressure

  Good IT skills

Nov 20

  Administrative, recording and

reporting skills

  Effective communication skills

  Ability to lone work and work

on own initiative

  Team working skills

  Ability to maintain clear

boundaries

Experience

  Previous experience in relevant
sector or experience of working
with vulnerable adults

  Experience of supporting
individuals suffering from
trauma

Application
Form and
Interview

  Experience and knowledge
of working with people
who have been subjected
to modern slavery and
human trafficking.

  Experience of working
with migrants including
refugees and asylum
seekers

Knowledge

  Knowledge of health and safety

  Knowledge of criminal

  Knowledge of Safeguarding

Adults

justice system

  Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period

  Knowledge of mainstream
benefit entitlements

Special
Conditions

  Ability to participate, where
necessary in social activities,
outings / trips with service
users

  Committed to equality of
opportunity, respect and
dignity of all people

Application
Form and
Interview

Application
Form and
Interview

OUR WORK
Medaille  Trust  was  founded  in  2006  by  a  number  of  religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007.  A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in  the trafficking industry, and campaign on their behalf.

Nov 20

As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking.  Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals.  The Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims.  The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time.  The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.

Nov 20