Housing Administration and
Compliance Coordinator

Candidate Information Pack

• £27,000  per annum (dependent on

experience)

• Full-time, 35 hours per week
• Permanent
• Base – Newmarket – Occasional travel

throughout the UK.

WE ARE RACING WELFARE

Racing Welfare is a registered charity supporting the people of British horseracing. We offer
professional guidance and practical help to the stud, stable and racecourse staff whose dedication is
vital for the well-being of racing. Our work aims to help people, from recruitment to retirement, to
thrive in day-to-day life and through a range of life’s challenges.

12,526 INSTANCES OF
SUPPORT IN 2024

533 COUNSELLING
SESSIONS DELIVERED
THROUGH RSL IN 2024

515 NEW BENEFICIARIES
IN 2024

£146,863.88 INCOME
MAXIMISATION IN 2024

Our vision is that all of Racing's people feel
supported and have the opportunity to thrive.

Our mission is to enhance and
support the wellbeing of Racing’s people.

Our mission is to provide
affordable, safe and pleasant
accommodation that we’d live in
ourselves.

JOB DESCRIPTION

Role Profile:  Housing Administration and Compliance Coordinator – Racing Homes

Reports to:   Director of Housing

Job Purpose: To provide efficient and effective administrative support to the housing management
team, ensuring the smooth operation of tenancy, property, and compliance functions. The
postholder will play a key role in coordinating void property processes, supporting health and
safety compliance across housing assets, and administering repair and maintenance workflows.
They will also contribute to positive customer experiences by supporting the Housing team in
engaging with tenants and delivering a responsive customer focused service.

KEY RESPONSIBILITIES

General Housing Administration
• Provide administrative support for all aspects of housing management, including lettings, tenancy management and rent administration.
• First point of contact for all housing related enquiries including repair and tenancy enquiries.
• Maintain accurate and up-to-date records on the housing management systems and files.

Allocations and Lettings
• Check and validate housing application forms received are correct , liaising with applicants to resolve any anomalies or errors.
• Support the Housing Officer to maintain an accurate housing waiting list and carry out annual reviews.
• Prepare new tenant/licensee sign up packs including a completed licence/tenancy agreement with the correct charge.

Repairs and Empty Homes Administration and Coordination
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•
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Act as the first point of contact for repairs and maintenance queries from tenants, contractors and colleagues.
Raise, allocate and track repair and void work orders, ensuring works are
Update customers on repair progress, maintain clear and professional communication

Health and Safety Compliance
• Monitor statutory compliance across the housing portfolio including gas, electrical, fire, asbestos, legionella, and other relevant safety checks.Oversee and manage all housing-related

asset management and building safety functions.

• Maintain up to date compliance records, certificates, and databases.
•

Assist in organising inspections, audits, and risk assessments.

Deal effectively with residents’ concerns and complaints respond in a timely and professional manner.

Communication and Coordination
•
• Monitor and action emails received to the Housing Teams inbox.
•

Support the organisation of tenant consultation meetings to include arranging venues, notifying tenants and preparation of agendas.

For a full Job Description please contact Tom.Bloomfield@thejockeyclub.co.uk

PERSON SPECIFICATION

Property & Contracts Manager

Essential

Desirable

Education and
Qualifications

A minimum of the below;
• At least two years’ experience working in a similar role administrative role in a housing or related environment.

Knowledge & Skills

Experience

Personal Qualities

• Understanding of housing management functions, including lettings, repairs, and compliance
• Awareness of statutory health and Safety requirements relevant to housing.
• Knowledge of data protection (GDPR) and confidentiality principles
• Understanding of void management and repair ordering processes.
• Awareness of equality, diversity, safeguarding, and inclusion principles in housing services.
• Strong administrative and organisational skills, able to manage multiple priorities.
• Excellent communication and interpersonal skills with tenants, contractors, and colleagues
• High level of accuracy and attention to detail in data entry, billing, and reporting.
• Confident IT skills, able to maintain accurate records and use housing management systems effectively.
• Effective problem solving and decision-making skills
• Ability to work flexibly, independently, and collaboratively as part of a team.
• Ability to work to deadline and manage multiple demands and priorities.
• Good organisational and time-management skills, with the ability to manage competing priorities.

•
•
•
•
•
•

Experience working in a housing, property management, or facilities administration role.
Experience coordinating repairs, maintenance, and void property processes
Experience maintaining compliance records (gas, electrical, fire, legionella, asbestos)
Experience liaising with contractors and monitoring performance or service delivery.
Experience with data entry, record keeping, and producing performance reports
Experience in a customer facing role delivering high standards of service

Professional, diplomatic, and resilient under pressure
Proactive and adaptable with a positive attitude towards change and improvement

• Approachable, and empathetic
•
•
• Honest, reliable and demonstrates integrity in all interactions
•
•
• Maintains a positive outlook at work.

The ability to be non-judgemental and authentic.
Committed to personal and professional development

Any of the below;
•
Experience working in a similar role in a housing environment
• Qualification in housing, business administration, or a related field.
•

IOSH Managing Safely

•
Knowledge of the thoroughbred horseracing and breeding industries.
•
Knowledge of housing law, tenancy types, and landlord/tenant responsibilities.
• Understanding of welfare benefits, Universal Credit, and financial inclusion support.
• Ability to interpret and analyse data for performance and compliance reporting.

•
•
•

•

Familiarity with safeguarding principles in a housing setting.
Experience working in a social housing, charitable, or not for profit environment.
Experience of rent administration, income collection, or financial reconciliation.

Empathy with the issues for those that work in or are retired from the horseracing and breeding
industry.

For a full Person Specification please email Tom.Bloomfield@thejockeyclub.co.uk

 ADDITIONAL INFORMATION

  Benefits:-

Annual leave: 25 days per annum plus bank/public holidays.

•
• Wellbeing Lottery: Monthly draw for a staff benefit.
•
Care First: Staff helpline.
• Group Personal Pension Plan
•
•
•
•
•
•
•

Health Shield: Cash back private health care plan.
Ride2Work: Cycle to work scheme
Eye Care Vouchers
Racing UK discount
EE 20% Discount.
Raceday tickets – up to four tickets to all Jockey Club race meetings
Life assurance.

    Closing date for applications
                is 5pm on the 28th of October 2025.

    First stage interview held on
    3rd of November 2025.

                How to apply:-

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