Help at Home Assistant (Job Description)

Location: South Worcestershire.

Responsible to: Help at Home Co-Ordinator

Salary: £12.75 per hour
Hours: Flexible hours are available as and when clients want the service. Clients usually
require assistance between 9-5pm Monday to Friday.

Main Purpose of the Job:

The Help at Home service aims to support older people by providing assistance with
those tasks they may have difficulty doing themselves and thus enabling them to
stay in their own home and maintain their independence and improve their wellbeing.

This chargeable service offers our clients help with a variety of tasks, the most
common task that is required and expected of the role is cleaning as well as other

tasks such as:
• Shopping

• General housework including
• Cleaning including fridges, freezers and ovens

• Sorting and tidying
• Laundry and ironing

• Helping to change beds
• Companionship

• Light gardening
• Taking clients to appointments or social events

• Preparing light meals
• Writing and reading letters

• Reading books, newspapers

• Having a cup of tea and a chat

(please note there is no personal care required)

Responsibilities and Duties:
• To provide flexible support to clients

• To complete or assist with tasks as requested by the client in the allocated time
• To adhere to policies and procedures as detailed in the Help at Home Handbook

• To handle client monies in line with procedures
• To maintain the trust and confidence of the client within the Help at Home ethos of

   caring and safeguarding the client

Help at Home Assistant JD 2025 (002)

• To alert the Help at Home Co-Ordinators of any safeguarding issues
• To be aware of and follow the guidelines set out in the Age UK Wyvern

Vulnerable Adults Policy
• To report all compliments/complaints to the Help at Home Co-Ordinator

• To follow confidentiality and GDPR outlined in policies and procedures.

• To ensure timesheets are completed in an accurate and timely manner,

informing the office of any missed visits or cancellations

• To attend training courses, staff and team meetings
• To be aware of and promote where appropriate the other services offered by Age
UK Wyvern

This job description is not intended to be exhaustive and it is likely that duties may

be altered from time to time in the light of changing circumstances, in discussion with
the post holder. This role profile is intended to provide a broad outline of the main

responsibilities only. The post holder will need to be flexible in developing the role
with initial and on-going discussions with the designated manager.

Help at Home Assistant JD 2025 (002)