Business Intelligence & Improvement Lead

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

Salary EVH Grade 8 -PA28-PA31 (£51,075 - £55,259)

Location CHA Head Office, Marina Quay, Dock Road, Ardrossan, KA22 8DA

Published

2 days ago

Closing

in 17 days

This is a , Full Time vacancy that will close in 17 days at 17:00 BST.

The Vacancy

Business Intelligence & Improvement Lead

Chief Executive's Department ¦ EVH Grade 8

At Cunninghame Housing Association, we believe outstanding services are built on informed decisions, continuous improvement and a strong commitment to delivering positive outcomes for our customers and communities. We are looking for a motivated and analytical Business Intelligence & Improvement Lead to help us turn data into meaningful insight and drive improvement across the organisation.

This is an exciting opportunity to join a forward-thinking organisation where your expertise will influence strategic decision-making, support service transformation and help shape the future of our business.

Why This Role Matters

This is a key role in supporting Cunninghame Housing Association to make evidence based decisions, improve services and strengthen performance across the organisation. Working closely with managers, senior leaders and Board members, you will help ensure that data, intelligence and performance information are used effectively to shape decisions, identify opportunities and support delivery of our strategic objectives.

You will play an important role in building a culture of continuous improvement, helping teams understand what the information is telling us and how it can be used to improve customer outcomes, efficiency and value for money.

The Role

Reporting to the Governance and Assurance Manager, you will lead the development and delivery of business intelligence, performance reporting and improvement activity across the organisation. You will work collaboratively with colleagues across all departments to provide insight that supports service transformation and helps us plan, monitor and deliver services more effectively.

Key responsibilities:

• Develop and maintain performance dashboards, reports and business intelligence tools.
• Analyse complex data and performance information to identify trends, risks and opportunities.
• Support the development and monitoring of key performance indicators and performance frameworks.
• Provide clear and accessible reports to managers, senior leaders and governance forums.
• Lead and support improvement projects, process reviews and service transformation activity.
• Promote effective use of data, systems and insight to support informed decision making.
• Work with colleagues to strengthen data quality, performance accountability and continuous improvement.

About You

We are looking for someone who is confident working with data and able to translate information into practical insight that support decision making and improvement. You will be an analytical, organised and proactive, with strong communication skills and the confidence to build effective working relationships across the organisation.

• Experience of developing performance reports, dashboards or business intelligence tools.
• Strong analytical skills, with the ability to interpret data and identify meaningful trends.
• Excellent IT skills, including confidence using Microsoft Excel, Power BI or similar business intelligence tools.
• Ability to communicate complex information in a clear and understandable way to a range of audiences.
• Experience of supporting improvement activity, service reviews or process change.
• A collaborative approach, with the confidence to challenge constructively and influence positive change.
• A commitment to accuracy, confidentiality, customer focus and continuous improvement.

Benefits

We want people to feel supported at work and able to build a long-term career with us. Alongside a competitive salary, we offer a strong benefits package that supports wellbeing, work-life balance and future financial security.

Generous Leave Entitlement

You will receive up to 40 days annual leave, pro rata, giving you the time to rest, recharge and manage life outside work.

Excellent Pension Provision

Our company pension scheme includes 10% employer contributions, helping you plan and build financial security for the future.

Health & Wellbeing Support

Benefit from access to our Cash Health Plan, helping with everyday healthcare costs and supporting your overall wellbeing.

Agile Working

We understand the importance of flexibility and offer an Agile Working Policy which supports a healthy work-life balance while making sure teams can continue to work well together and deliver services effectively.

Modern Workplace

Work from our modern office environment with free onsite parking, excellent public transport links and access to the latest technology and collaborative workspaces.

Our Values

At Cunninghame Housing Association, our values are at the heart of everything we do. They shape our culture, guide our decisions and influence how we work with colleagues, customers and partners.

Equality

Participation

Investment

Creativity

Customer Focus

A Place Where You Can Make a Difference

Joining Cunninghame means becoming part of a values-led organisation that wants to do the best it can for its customers, communities and employees. You will have the opportunity to contribute, develop and help improve services that make a real difference to people’s lives.

Ready to Apply?

If you are passionate about using data, insight and innovation to improve organisational performance and deliver better outcomes for customers, we would love to hear from you.

Please see the attached Job Description and Person Specification or click "Apply Now".

Closing date for applications: Monday 21 September 2026 at 5pm

Interviews are expected to take place on: Wednesday 7 October 2026 and Friday 9 October 2026

Cunninghame Housing Association is the first Housing Association in Scotland (with more than 50 employees) to be awarded Investors in People Platinum, Investors in Young People Gold Accreditation and Investors in People Health & Wellbeing Good Practice Award.

We have more than 3500 properties in North and East Ayrshire and Dumfries & Galloway and we continue to deliver new homes as part of our ongoing development programme and commitment to “Making our Communities Better Places”. We aim to achieve excellence in service delivery to our customers and we are now seeking to recruit highly motivated individuals.

The Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

The Values

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

The Benefits

Holiday Entitlement

Pension Benefits

Health Plan

Occupational Sick Scheme

Discounted Gym Membership

The Team

• Jacqueline Cameron
• Group Chief Executive Officer

“Our focus is simple: to provide high-quality homes and services that people can rely on, support our communities to thrive, and ensure everything we do is underpinned by strong, transparent governance.”

• Linda Anderson
• Executive Director of Investment (Depute CEO)

“Ensuring the provision of high quality, energy efficient and compliant homes, while maximising value for money and delivering excellent customer service.”

• John McIntyre
• Executive Director of Finance & Corporate Services

"Leading Cunninghame Housing Association to continuous success in a company that is now regarded as a leading housing association."

• Jennifer McCann
• Executive Director of Housing and Communities

“Being truly tenant focused means listening, responding, and shaping services around people’s everyday lives—so we don’t just provide homes, but stand as a trusted community anchor."

• John McIntyre
• Executive Director of Finance and Corporate Services

“Ensuring that CHA has modern, secure systems and long term financial viability is critical to support service provision.”

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