Relief Support Worker Caritas Bakhita House (Job Ref: 828-427)

£14.80 per hour | Permanent | Casual relief cover as required | Bakhita House London| Closing Date 9 January 2026

Relief Support Worker Job Description

Diocese of Westminster Rewards and Benefits Summary 2025

About the Role

Caritas Bakhita House is part of the Diocese of Westminster’s response to human trafficking and modern slavery, offering a safe, supportive environment for women on the path to recovery.

We are seeking an empathetic and professional Relief Support Worker to join our team. You will work within a residential setting, providing emotional and practical support to women, helping them navigate their individual recovery journeys.

As part of a committed team, you will uphold dignity and foster independence, collaborating with partner agencies and colleagues to ensure high-quality care and support standards.

Key Responsibilities

• Provide emotional and practical support to residents, promoting empowerment and wellbeing

• Support women to access services, advocacy, benefits, education and employment opportunities

• Assist with participation in statutory and safeguarding processes

• Contribute to assessments and interviews for new referrals

• Work collaboratively with colleagues and external partners

• Maintain accurate records and uphold confidentiality

• Promote a safe, respectful and welcoming residential environment

What We’re Looking For

You will be someone who embodies the core values of the Diocese of Westminster: Competence, Reliability, Honesty, Perseverance and Love, and can demonstrate the following competencies:

✔ Excellent Communication Skills – able to communicate clearly and kindly with residents, colleagues and external professionals
✔ Excellent Organisational Skills – able to manage competing priorities with attention to detail
✔ Collaborative Teamwork – proven ability to contribute effectively to teams and also use initiative when working independently
✔ Problem Solving – able to approach challenges creatively and make informed decisions under pressure
✔ Adaptability and Flexibility – comfortable with change, able to adjust to new priorities and evolving processes

Experience of working with vulnerable people in residential or support environments is essential. A trauma-informed approach and understanding of issues such as human trafficking, asylum and safeguarding frameworks are desirable.

What We Offer

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

✔23 days annual leave + bank holidays (pro rata for part time employees)

✔Vouchers for free eye tests and £50 towards the cost of glasses

✔Reward Gateway scheme offering discounts on a wide range of products and services

✔Pension scheme for eligible employees – 5% paid by the employer

✔Salary exchange (salary sacrifice) for pension

✔Cycle to work scheme

✔Enhanced maternity, paternity and adoption pay

✔Employee Assistance Programme

✔Life assurance/ Death in Service benefit

Who we are

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by Cardinal Vincent Nichols, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

We place human dignity at the centre of all we do and strive to foster communities of compassion, respect and inclusion

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.