Compliance, Student Records & Engagement Assistant

Job Number

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

For further details and an informal discussion about the post, potential applicants are encouraged to contact Heledd Selwyn, Monitoring Officer; Email: h.selwyn@bangor.ac.uk Phone: 01248 383082.

Committed to Equal Opportunities.

Purpose of the Job

To work as part of the smaller Team, within the Student Administration Team, who are responsible for the monitoring of attendance and engagement for all students. To work with the Team in the embedding of new workflows and working practices within the area of attendance and engagement and ensure that all working practices are consistent across UK and International students. To assist with data quality checks with regards to student administration functions.

Main Duties and Responsibilities

• Work closely with the Team to ensure the provision of a flexible and responsive engagement and attendance monitoring system for all students.
• Contribute to the development of Key Performance Indicators or service standards for the team and assist with the monitoring and reporting of such.
• Assist with the development effective collaborative work relationships within Student Services and across the University in order to develop best practice in meeting the needs of the University and its diverse student body.
• To assist with the development of and embedding of new workflows and working practices within the area of engagement/attendance monitoring, and the team as a whole.
• Working with the rest of the Team to ensure that all regulatory and university policies and regulations are adhered to and that information is held in accordance with those regulations.

Specific Functional duties

• To be a one of the primary points of contact and to provide customer focussed support, assistance and guidance as required to students and/or staff.
• To work with the rest of the Monitoring and Compliance Team to ensure that the University’s policies and practices in relation to both BU Regulations and UKVI Regulations are complied with.
• Take primarily responsibility for the maintenance of student files as required for UKVI audit purposes.
• Assist with the early identification of ‘at risk’ students and provide support to the other members of the team who will identify the action taken in each case.
• Provide support for the regular running of engagement reports, assisting with the action to be taken.
• Assist with ID checks for students, including handling BRP cards (for which Home Office approval is required).
• Undertake other such duties commensurate with grade and at other Bangor University locations as required by your line manager.
• To engage with and participate in University events such as open days, exams and graduation as required. As a member of the Student Administration Team, it is expected that you will participate in event that fall under the remit of that Team which include, but are not restricted to events such as, ID checking and enrolment, graduation, examinations, etc.

Other Duties and Responsibilities

• The post holder will be located in a hub which will be expected to deliver a bilingual provision.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions.  The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential:

• Educated to GCSE level or NVQ level III in an appropriate subject e.g Customer Service or Business Administration and/or possess equivalent experience.

Desirable:

• A high degree of computer literacy preferably experience of using databases and student records systems (e.g., Banner, MyBangor, Bangor BI, Access).
• BTEC Professional Diplomas, Certificates and Awards at Level 5.
• NVQ level IV.

Experience/Knowledge

Essential

• Experience of dealing with queries and providing information to students and academic staff.
• An understanding of, and the ability to interpret, academic regulations and procedures.
• An understanding of the needs of culturally diverse staff and students.

Desirable

• An understanding of legislative requirements relating to UKVI / Home Office visa requirements.
• An understanding of legislative requirements relating to equality, data protection, UKVI and freedom of information.

Skills/Abilities

Essential

• The ability to work as part of a small team, ensuring that the team work together to meet objectives and deadlines.
• Knows when a decision is beyond the level of responsibility for the role, and when to refer on to others.
• The ability to provide accurate and appropriate advice, sympathetically and confidentially.
• The ability to deal with difficult or confidential situations (involving students) according to policy and procedures.

Desirable

• Contributes to decision making by providing relevant information and opinions.
• The ability to communicate through the medium of Welsh is desirable for this role. If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer. All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.