JOB DESCRIPTION

JOB TITLE:

Scams Awareness Officer (Community Development)

JOB LOCATION:

The Round House, Ashington / Remote

HOURS:

SALARY:

15 hours (part-time)

£23,800 pro rata

CONTRACT:

Fixed contract to 31 December 2027

RESPONSIBLE FOR:

The provision of information, advice, signposting and
reporting in order to support our 50+ community with
scams awareness support.

PURPOSE OF THE ROLE:

To  deliver  one  to  one  client  support  and  community
presentations.

THE MAIN DUTIES OF THE ROLE:
The person appointed will work as part of a team of paid and voluntary staff.

•  To be an active member of the Charitable Services team.
•  To support the Scams Awareness Project Lead with one to one client support

and community presentations.

•  To carry out home visits, outreach appointments, deal with telephone enquiries

and appointments in house.

•  To ensure the Information line operates in line with the required hours of

operation.

•  To act on behalf of and with permission of clients, including correspondence,

filling in forms and seeking information from third parties.

•  To manage own caseload with minimal supervision and work in close partnership

with other agencies that provide information and advice.

•  To assist in developing the knowledge of volunteers and support them with more

complex enquiries.

•  To assist in supervising and training a team of volunteers as and when required.
•  To maintain Charity Log database; keep full and accurate records of work done

including case records and statistics, providing reports as required.

•  To provide talks and presentations to local groups about scams awareness
•  To work within the Age UK Northumberland policies and procedures and to

ensure compliance with all relevant service standards and legislation, including
for example; external compliance standards; the confidentiality of client
information; any other data protection requirements; Health and Safety and
monitoring of equal opportunities.

Scams Awareness Officer

•  To develop and maintain effective relationships with clients, their carers and all
other key individuals and/or groups whilst demonstrating a positive commitment
to providing good customer service at all times.

•  To communicate effectively by maintaining clear concise and open

communications at all times, ensuring the Line Manager is kept fully informed
and updated.

•  Demonstrate personal leadership by contributing towards continuous service
improvement adopting a positive approach to change and willingness to seek
solutions to resolve the day to day challenges of delivering effective services for
older people who live in Northumberland.

•  To attend regular formal supervision with the Line Manager and undertake

training to update skills and knowledge appropriate to the role.

•  Willingness to work outside normal working hours on occasion if required and to
participate in promotional, fundraising and income generating events, activities
and any other duties as may be reasonably required by the organisation.

•  Strictly observe the need to be discreet with personal, sensitive information and

adhere to the rules of confidentiality and the Data Protection Act.

•  Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are

supported in their roles within the organisation to achieve the desired outcomes.

•  Any other duties as delegated.

Appendix A – Age UK Northumberland Values

VALUES:

those  connected  with

Age  UK  Northumberland has devised  a  set  of  values  which
underpin the purpose, objectives and the day to day activities
of
the  organisation.    As  such,
employees  and  volunteers,  including  trustees,  are expected
to understand and ‘live’ the values of the organisation whilst
undertaking  their  responsibilities and  activities.  Examples  of
‘values in action’ can be found in application packs and in the
performance management policy and documents.

The AUKN Values below are relevant and can be applied to

both the internal and external environment.

respect and empathy

empower

trust and integrity

inclusion

Scams Awareness Officer

community

Values in AUKN Behaviours - we pride ourselves on:

showing consideration for all

being motivated to make a difference and promoting independence

always seeking to do the right thing

embracing difference

building connections

deliver service excellence

Appendix B – Person Specification

Information and Advice Officer – Scams Awareness Project

Person Specification:

Education:

•  Essential:

o  5 x GCSE (A-C) including English and Maths

•  Desirable:

o  NVQ level 3 Information Advice and Guidance or equivalent
o  NCQ level 4 Information Advice and Guidance or equivalent

Experience:

•  Essential:

o  Experience of managing caseloads.
o  Working with and supporting volunteers
o  Experience of working as an Adviser, either in a paid or volunteer capacity
o  A knowledge and understanding of the needs of older people and issues which affect

them

Scams Awareness Officer

o  Data management, word processing and IT skills
o  Contributing to service evaluation
o  Working in partnership
o  Excellent organisation skills and the ability to maintain accurate and concise records

Skills & Attributes:

•  Essential:

o  A high level of interpersonal skills and the ability to work effectively with a range of

different people

o  Coaches and leads by example
o  Customer focused
o  Able to work in a busy environment
o  Ability to think creatively, be able to come with innovative, imaginative and engaging

ideas and to plan, think and work on own initiative

o  Sound analytical skills and ability to reflect on own and others practice
o  Able to cope under pressure
o  Ability to work in a non-discriminatory way and demonstrate a commitment to equal

opportunities

o  Willingness to consent to an Enhanced Disclosure through DBS check
o  A full driving licence and use of car for work (covered by business class insurance)

Other Relevant Factors:

•  Essential:

o  A full driving licence and use of car for work (covered by business class insurance)
o  Car owner-driver

Scams Awareness Officer