Patient Appeal Manager
Join Anthony Nolan as a Patient Appeal Manager, leading the development and delivery of patient appeals, working directly with patients and families.
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Patient Appeal Manager to join our team, working across Engagement and Fundraising.
Title: Patient Appeal Manager
Salary: £42,000 per annum
Contract: 12-month fixed term
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid*, with head office in Hampstead, London
Sadly, not every patient currently finds a matching donor on the stem cell register. This role will work with patients, and their families, who have been told there currently isn’t a matching donor on the register. Through this incredibly difficult time, some patients and families find strength in sharing their story with hope of helping others, inspiring people to join the stem cell register, fundraising to support our lifesaving work and raising awareness of Anthony Nolan. This role will lead relationships with these families, bringing together colleagues across the organisation to help people make a lifesaving impact through their story.
We are looking for someone who is an excellent relationship manager, with the ability to inspire, empower and manage difficult conversations with sensitivity. You will take a collaborative approach to working with colleagues across Register Development, Fundraising, Communications and the wider organisation, unlocking opportunities and connections, driving impact and championing patient appeals.
This role offers the chance to make a significant impact by driving awareness, fundraising and donor recruitment while providing excellent supporter experience, ultimately bring forward the day when every patient who needs us can survive and thrive.
Essential Attributes:
- Experience of leading cross-team projects
- Experience of working with beneficiaries, service users or patients and the ability to manage sensitive relationships
- Excellent relationship and stakeholder management skills
- Ability to prioritise a workload which includes project delivery, day-to-day activities and emerging opportunities.
- Excellent written and verbal communication skills, including the ability to influence and motivate a range of internal and external stakeholders.
- The ability to drive process improvements and innovation.
What’s in it for you?
- A competitive salary
- 27 days annual leave (pro rata), pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolanpage)
Please check out the full job description here, and you can read more about what to expect on the
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
- Department
- Engagement
- Role
- Register Development
- Locations
- Head Office
- Yearly salary
- £42,000
- Contract hours
- Full time
- Employment type
- Fixed term
- Closing date
- 20 October, 2025
- Hybrid working expectation
- 1 day per week on site
Head Office
So how can you tell if you're Anthony Nolan too?
- You’re passionateand dedicated to your work
- You’re innovativeand looking for a challenge
- You want to improveand learn every day
- You’re accountablefor your work and take pride in what you do
- You’re people and patient focused– you want to make a difference to people’s lives
These five values are what drive and motivate us across all of our divisions. From lab research and tissue typing, to finance, HR and legal, from patient support and logistics, to fundraising, marketing and communications… everyone has a critical role to play in our lifesaving work.
We’re incredibly proud of the people who work for us – and we’re always on the lookout for more passionate and talented individuals. If you like the idea of joining a team that gives four people the chance of life every day, check out our job listings below.
About Anthony Nolan
Anthony Nolan is the charity that makes lifesaving connections between patients in need and incredible strangers ready to donate their stem cells. Find out more about what we do here.
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