Head Office

Business Analyst

Business Analyst

Epsom | Hybrid Working | Information Technology | Fixed-Term Contract: 12 Months | Full-Time

Competitive salary available, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

We’re seeking a proactive and technically minded Business Analyst to join our Customer Relationship Management (CRM) & Customer Contact (CC) squad at a pivotal time of transformation. This role will be central to shaping scalable, integrated solutions that deliver real business value.

You’ll work closely with our Platform Architect, Salesforce developers, admins, and delivery leads to translate business problems into clear, actionable user stories. Your ability to frame requirements in technical terms will accelerate sprint readiness and reduce refinement overhead for the team.

If you’re comfortable navigating technical conversations, understand Salesforce architecture, and enjoy turning complexity into clarity, we’d love to hear from you.

Key Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business and technical requirements

• Translate business needs into clear user stories, process flows, and acceptance criteria

• Work closely with Salesforce developers, admins, and architects to design scalable, integrated solutions

• Conduct gap analyses and impact assessments for proposed changes, especially across Salesforce orgs and systems

• Facilitate workshops, interviews, and stakeholder meetings to elicit and challenge requirements

• Support UAT planning and execution, including test case creation and defect triage

• Maintain and prioritise a backlog of Salesforce-related enhancements aligned to business value

• Monitor and report on the effectiveness of Salesforce solutions post-implementation

• Stay current with Salesforce releases and identify opportunities for improvement or innovation

Required Skills & Experience

• 3+ years of Business Analysis experience, including at least 1 year focused on Salesforce

• Comfortable working with technical stakeholders and framing requirements in architectural terms

• Experience with Agile methodologies (Scrum or Kanban), including leading refinement ceremonies

• Proficiency in writing user stories, acceptance criteria, and process documentation

• Familiarity with tools such as JIRA, Confluence, and Lucidchart

• Excellent stakeholder management and communication skills

• Ability to work independently and manage multiple priorities in a fast-paced environment

Nice to Have

• Certified Salesforce Business Analyst

• Understanding of enterprise integrations and how platforms connect

• Experience with AI or intelligent automation

• Experience working on a refresh project involving multiple integrated platforms

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.