We are seeking a skilled, reliable, and proactive Maintenance and Grounds Officer to join our Facilities team. Reporting to the Maintenance Team Leader, you will support the day-to-day maintenance and upkeep of Clouds House, Jill Cunningham House (East Knoyle), and The Manor House (Warminster).

You will help deliver an efficient, high-quality maintenance and grounds service — ensuring that all buildings, facilities, and external areas are safe, well-presented, and maintained to a high standard.

This is an excellent opportunity for a hands-on, versatile individual with strong practical skills, a can-do attitude, and a commitment to maintaining high standards across multiple sites.

Key Responsibilities

Maintenance and Grounds Work

• Carry out general maintenance tasks including painting, decorating, basic carpentry, and plumbing repairs.
• Maintain the grounds, including sweeping, mowing, weeding, hedge cutting, and border maintenance.
• Complete planned preventative maintenance (PPM) tasks such as meter readings, tap temperature checks, and oil tank monitoring.
• Respond promptly to maintenance requests, prioritising tasks to ensure safety and efficiency.
• Support the housekeeping team with moving furniture, high-level cleaning, and general upkeep.

Teamwork and Collaboration

• Work closely with the Maintenance Team Leader to plan, organise, and deliver maintenance schedules.
• Liaise with staff across Clouds House, Jill Cunningham House, and the Manor House to resolve maintenance issues effectively.
• Collaborate with the housekeeping and facilities teams to provide a seamless and supportive service.
• Attend and engage positively in team meetings and supervision sessions.

Health, Safety and Quality

• Ensure all work is carried out safely, in compliance with Forward Trust’s health and safety policies.
• Carry out risk assessments and follow COSHH and infection control requirements.
• Act as a Fire Marshal, assisting in drills, evacuations, and reporting incidents or near-misses.
• Check and maintain tools and equipment to ensure they remain safe and in good working order.
• Promote a clean, safe, and organised working environment.

Administration and Coordination

• Maintain accurate maintenance and inspection records in line with legislation.
• Monitor stock levels and advise the Maintenance Team Leader when replacements are needed.
• Liaise with contractors as required, ensuring minimal disruption and adherence to safety policies.
• Support audits, inspections, and reporting as required.

Service Excellence

• Uphold Forward Trust’s values and standards in all work undertaken.
• Provide a responsive, high-quality service that enhances the client and staff environment.
• Contribute to continuous improvement across the maintenance and grounds functions.

About You

Essential Experience and Skills

• Proven experience in maintenance, repairs, or groundskeeping.
• Hands-on experience in DIY, plumbing, painting, and general upkeep.
• Mechanical aptitude with problem-solving and fault diagnosis skills.
• Ability to read and understand simple technical drawings.
• Organised, methodical, and able to manage a varied workload.
• Strong communication and teamwork skills, with the ability to liaise effectively with colleagues and contractors.
• Commitment to confidentiality, professionalism, and equality in the workplace.
• Reliable, punctual, and able to work independently when required.
• Understanding of health and safety, manual handling, and risk assessment principles.

Desirable Skills and Experience

• Experience working in a charity, residential, or care environment.
• Knowledge of plants, grounds maintenance, and outdoor care.
• Basic computer literacy (e.g. for recording maintenance tasks).
• Familiarity with Forward Trust’s policies on Equality, Diversity, Safeguarding, and Confidentiality.
• Positive, collaborative team player with a flexible approach.