Role: Internal Communications Officer

Grade: C

Location: United Kingdom

Salary: £31,898 - £41,000 GBP

Working style: Part time (0.6 FTE), Hybrid 2 days in London office, or Remote
 

Role Context: 
The International Planned Parenthood Federation (IPPF) is the world’s largest and most enduring network for sexual and reproductive health, rights, and justice. Locally led and globally connected across more than 150 countries, we are a Federation of equals. We are healthcare providers, educators, activists, researchers, and volunteers. For nearly 75 years, we have stood strong. Founded in 1952 by a courageous group of women, we now carry forward their vision of a just, equitable world free of coercion, violence, and discrimination.

Role Purpose: 
The Internal Communications Officer will enhance, coordinate, and deliver high-quality internal communication across IPPF’s Secretariat (Regional offices and London Office) and the Federation (the Secretariat and global network of Member Associations). The role ensures staff and Members receive accurate, accessible, and timely information, while cultivating engagement, transparency, and alignment with IPPF’s strategic priorities.
 

This is a highly collaborative role suited to a skilled communicator who can translate complex information into clear messages, manage multiple channels, and strengthen two-way communication across diverse regions and time zone
 

Role Deliverables

Oversight and Coordination

• Maintain (and promote) an internal communications calendar aligned to strategic priorities, and ensuring a streamlined approach to virtual training, virtual events and comms campaigns.
  Coordinate automated communication request submissions designed to streamline Federation-wide internal communications.
• Develop an annual communications plan for the Directorate Leadership Team (DLT), ensuring preparing talking points, message guidance, and structured updates for senior leaders to maximize visibility.
  Establish routines and communication processes that improve alignment, consistency and engagement

Support Internal Announcements and Messaging

• Ensure timely posting of news, updates, events, opportunities, and key documents.
  Manage MA and Secretariat-wide announcements, updates and newsletter in line with the Internal Comms Toolkit.
• Using the branded templates, develop and disseminate clear, inclusive internal communications to staff and MAs, through: 1) Announcements, spotlight features, updates, and shared resources through platforms such as Focal Point (Secretariat-wide intranet) and MA Forum. 2) Federation-wide email campaigns using Mailchimp.
• In coordination with Media and Voice colleagues across the Federation, create and publish a quarterly e-newsletter that focuses on the impact of MAs, regionally and globally.
• Ensure all communications reflect and reinforce IPPF’s strategic direction and values. Internal Meetings and Webinars
• Ensure timely and coordinated scheduling of virtual events and training Coordinate and support internal events in line with the Internal Comms Playbook.
• Coordinate scheduling secretariat-wide meetings including bi-monthly townhalls and internal briefings.
• Coordinate scheduling of Federation-wide trainings, webinars and virtual events to maximise alignment and synergy, and minimise duplication and overwhelm.
• Support facilitators to develop agendas, manage logistics, meet interpretation needs, and oversee post-event communications. Produce concise summaries, share recordings, and ensure consistent follow-up.

Member Association Engagement

• Working with colleagues including the Architects of Cooperation, the Performance Learning and Impact Team and London/Regional Communications teams, support two-way communication between the Secretariat and Member Associations.
• Maintain, enhance and socialize the purpose and use of platforms for internal communication, knowledge sharing and engagement such as MA Forum and MA Connect.
• Manage the relationship with the vendor responsible for MA Forum and MA Connect, maintaining a tracking system and weekly maintenance meetings.

International Platforms Management and Reporting

• Update and maintain internal platforms such as IPPF’s Intranet “Focal Point”, MA Forum, MA Connect.
  Train and support identified focal points (in offices and departments) to maintain their sections of Focal Point and MA Forum.
• Collaborate with external partners and internal teams on digital platform improvements, including SharePoint and IPPF Academy.
• Work with IT to maintain accurate Secretariat and MA (mail chimp) mailing lists.
  Lead an editorial approach to internal platforms, supported by analytics and staff feedback.
• Manage and monitor analytics dashboard in PowerBI to ensure user engagement is maximised.
  Track and analyse communications performance including open and click-through rates, producing quarterly engagement dashboards.

Key Skills/Expertise:

Essential

• Demonstrable experience in internal communications, staff engagement, or organisational communications.
• Experience working in multicultural, international, or membership-based organisations.
• Experience coordinating internal events and supporting organisational leadership communications 
  Comfortable working with senior executive and experience with managing multiple priorities across a complex organisation.
• Strong editorial and writing skills with an ability to communicate clearly and concisely.
  Proven ability to manage digital platforms (especially WordPress, SharePoint, Mailchimp), graphic design, and video editing.
• Excellent written and verbal communication skills, with the ability to work across cultures, languages, and time zones.
• Analytical thinking with the ability to use engagement data for improvements.
• Strong organisational skills with the ability to balance competing priorities.
• Ability to handle sensitive information with discretion and professionalism.
• A proactive, solution-focused approach with attention to detail.
• Collaborative and open style of working with ability and willingness to work in a diverse and multicultural environment that role models respect of all cultures, inclusion and no discrimination
• An understanding of and commitment to safeguarding in a local and international context.
• Ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.
• An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion.
• Supportive of people’s rights regardless of sexuality or gender identity/expression and supportive of worker’s rights and access to health care in sex work.

Desirable

• Degree, preferably in marketing/communications field.
• Experience in the NGO or international development sector.
• Experience with multilingual communication workflows.
• Working knowledge of French, Spanish and Arabic. The four official languages at IPPF.
• Familiarity with managing technical vendors

For more information, please download the job description linked below.

Contact Michaela Campbell, People Partner UK & Affiliates, if you have any questions at mcampbell@ippf.org

How to apply:

CLICK HERE TO APPLY

About IPPF:

International Planned Parenthood Federation (IPPF) is a global sexual and reproductive health service provider and one of the leading advocates for universal access to sexual, reproductive, and human rights (SRHR) for all. We are a worldwide movement of 149 national organisations working with and for communities and individuals, and together, we have delivered more than 1 billion cumulative services over the last 6 years.

We are now looking for people to join us and make our Come Together Strategy 2028 a reality. Come Together revolutionises IPPF, placing it in a stronger position to support SRHR for those who are left out, locked out, or left behind. It commits IPPF to shaping laws, policies, and norms through feminist action and international solidarity and to strengthening the federation, adding new drive for real and lasting impact.

Action is urgent. We have delivered. We have stood for justice and equality. We commit to more daring and feminist action that secures choices about our bodies, sexual lives, and well-being. Everyone should enjoy a pleasure-filled and healthy sex life and a life free from violence, shame or criminalisation. We know love is love. And we come together to support women, youth, and marginalised and excluded people. Through the care we deliver, our actions, and the solidarity we foster.

IPPF is an equal-opportunity employer. As a leading global human rights organisation focused on equality, empowerment, ending discrimination, and poverty eradication, we internally reflect social justice principles. We, as IPPF, strongly oppose racism in all its forms and resolutely go for a cultural change that will shift the existing imbalances in power and process.

We are a multi-cultural, multi-lingual, intergenerational and diverse work environment. Applications are particularly encouraged from women, people living with HIV, people living with disability and people with diverse SOGIESC.

IPPF is committed to protecting children, young people and vulnerable adults, and our safer recruitment and selection procedures reflect this commitment. We expect all employees, volunteers, contractors, and partners to share this commitment, and anyone employed by IPPF agrees to sign up for our Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy.

IPPF has been made aware of various fraudulent vacancy announcements circulated via e-mail from websites falsely stating that they are issued by or in association with IPPF.  These correspondences, which may seek to obtain money from the recipients of such correspondence are fraudulent and IPPF does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training or any other fees).