2126 - Operational Development & Improvement Coordinator

At CITB, we are committed to giving learners the best possible learning experience and the opportunity to succeed. We’re looking for a passionate and driven Operational Development & Improvement Coordinator to help us shape and enhance the learner journey across our organisation. This is a fantastic opportunity to develop and influence the systems and processes that support the operational development.

Role: Operational Development & Improvement Coordinator

Location: Mobile throughout Scotland - this is a fully remote role

Hours of Work: Full-time (35 hours per week)

Contract: Permanent

Grade: SC2

Target Salary: £42,642 per annum

Additional Benefits: Mobile Working Allowance £580, Car Allowance £6,452

Special Requirements: As this is a mobile role, candidates must have a driving licence that enables them to drive in the UK. The post holder will be eligible for either a company car or a car allowance, subject to the vehicle nominated for business use complying with CITB’s Car Policy.

About the Role

This is a pivotal role focused on the continuous development and improvement of our end-to-end learner journey. You’ll lead the design, implementation, and delivery of a comprehensive programme of learning and development for operational colleagues, ensuring our policies, procedures, and practices are fully embedded and consistently applied.

You’ll work collaboratively across teams to identify areas for improvement, introduce new processes, and ensure our operational delivery meets the highest standards of quality and compliance.

What You’ll Be Doing:

Own and enhance the end-to-end learner journey, ensuring processes and practices are fit for purpose and learner-focused.
Develop and maintain the Operations Manual, ensuring it reflects current policies and procedures.
Design and deliver training programmes that support operational colleagues in understanding and applying key processes.
Collaborate with senior managers to improve and document operational workflows ensuring compliance with contractual requirements.
Develop and maintain operational Sharepoint areas
Providing coaching and training to operations teams, both face to face and online

Your Experience:

Experience in apprenticeship delivery, with a clear understanding of learner needs, processes and compliance requirements.
Ability to identify areas for development through keen observation and data analysis.
Leading and developing strategy within an operational environment.
Technical understanding and previous experience of Office 365 and SharePoint
Proven experience in designing and delivering training to a range of key stakeholders.
Coaching and motivating teams, with a focus on identifying and supporting individual development

*For full details, please refer to the Role Profile.

What You’ll Get in Return:

25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Employee Assistance Programme

Why Join CITB

You’ll be part of a team that’s passionate about making a real difference in the lives of learners. We offer a supportive working environment, opportunities for professional growth, and the chance to contribute to meaningful change in the construction industry’s training landscape.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure Scotland. An enhanced PVG with child barring check is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

For general queries regarding your application, please contact our Talent Acquisition Team on careers@citb.co.uk

For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.

06/10/2025, 23:55 hours

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