Carers Information and Advice Worker (Barnsley) JOB DESCRIPTION Information and Advice Worker (Barnsley) 30 hours per week Post: Hours: Contract: Permanent Location: Office based (Priory Campus, Pontefract Rd, Barnsley S71 5PN) Reports to: Service Manager Salary: £ 25,545 FTE Other: Appointment subject to a satisfactory Disclosure and Barring Service (DBS) enhanced with barred list check, two satisfactory references, evidence of a right to work in the United Kingdom, six-month probationary period, and an annual performance review. ABOUT THIS ROLE This is an exciting opportunity to join the team at Barnsley Carers Service. The aim of the service is to promote, support and improve the mental, physical and emotional well-being of adult carers in Barnsley, so they can continue in their caring role, look after their own health and well-being and have a life of their own. The Information and Advice worker will support carers with a range of issues, including carers rights, debt, housing, welfare benefits, employment and education. The service will signpost to specialist advice, representation or support services as appropriate. The Information and Advice worker will work in conjunction with other staff of the service, and will assist in the coordination and development of the service. KEY TASKS • To provide an effective Information and Advice service for carers by phone, email, in person or any other means available. • Provide home visits to carers as necessary. • • To carry out and complete an assessment of referrals To signpost to appropriate specific legal, advice and support services where necessary. • • Develop an ‘Information and Advice Plan’ in partnership with the carer which will identify realistic goals and actions and outline discussed options and consequences. To provide one-to-one advice and accessible information to carers on a wide range of topics, rights, entitlements and appropriate services. To liaise with other services, including housing, welfare benefits, employment and education providers, creditors and health and social care providers. • • To manage and prioritise own caseload. • • • • To ensure that carers using the service are able to assert their rights and To keep accurate, detailed and up to date case records. To record inputs, outputs and outcomes in accordance with procedures. To ensure that carers using the service are able to make informed choices. maintain or regain increased control over their daily lives. • To take part in and contribute to training and development. To engage with initiatives connected to the development of good practice. • To attend team meetings & planning meetings with colleagues. All staff have a responsibility toward the effective running of the service and Cloverleaf Advocacy. As such new tasks and duties may develop in the light of experience. These may be allocated where reasonable, after discussion with the postholder. About You: We are looking for people who: • Understand the issues faced by unpaid carers • Can manage a complex workload and prioritise effectively • Are able to work in a flexible manner to meet the needs of the service • Are able to drive across the Barnsley area • Are self-motivated and able to work under own initiative Demonstrate excellent communication skills -verbally and in writing • Have good IT skills, and be proficient using Microsoft Office 365. • Are able to keep up to date, accurate and accessible records • Are able to reflect on and learn from experience • Have a flexible and positive approach • Work ethically and honestly • Are able to take personal responsibility for your own performance and decisions