We have an exciting opportunity for a Mental Health Helpline Operator to join our Derbyshire Mental Health Helpline team.

The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police and Crime Commissioner and the Clinical Commissioning Group so you will have the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges.

As a Mental Health Helpline Operator you will provide telephone support to people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.

We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of this role.

You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team.

To upload your CV to this role, click Apply Now.

Please note P3 reserve the right to close this advert earlier than the stated closing date.