Hours: Full Time 37.5 hours per week to be worked flexibly throughout the week but to cover:

• Home Help:
  • Mondays and Fridays: During the office day 9am to 5pm
• Young Carers
  • Monday – Thursday evening sessions: 5.15pm – 7.45pm

Location: Head Office & Young Carers Basildon premises

Responsible to: Home Help and Young Carers Manager

Main aims of the post

• To assist with managing the Home Help and Community service alongside the manager and assistant manager.
• To plan activity sessions and deliver them to the young carers in conjunction with other staff and volunteers.
• To assist with projects to develop and improve the services.
• To manage staff or volunteers allocated to the services.
• To ensure compliance with policies and procedures.
• To ensure that information is accurately recorded on the CRM system regarding clients and staff.
• To be an integral part of the delivery and success of Carers Choices services.

Per year

Duties

• To provide a first point of call for staff within the Home Help/Community Care service supporting them to deliver quality services to service users on Mondays and Fridays.
• Lead Young Carers sessions co-ordinating staff, volunteers and young carers of different ages.
• Plan and execute Young Carers sessions to ensure engagement by all, adapting activities if required.
• Provide individual support to Young Carers as needed.
• Assist with the implementation of quality procedures including health and safety, incident reporting and risk assessments.
• Create and maintain clients on the CRM system, Salesforce. Updating general information, care plans and attendance schedules, as well as producing reports. Ensure accuracy prior to invoicing and payroll.
• Arrange and attend home assessments prior to clients/Young Carers starting the service.
• Ensure accurate and timely recording of leads on Salesforce.
• Work with the Finance Manager to resolve invoice queries.
• Raise purchase orders and bills in the accounting system, Xero.
• Collate information as part of funding applications.
• Assist in creating advertising material for the services and marketing on social media and the website.
• Assign relevant training courses to staff.
• Compile monitoring forms and annual surveys as needed.
• Ensure appropriate staffing levels by effectively managing and authorising absences and overtime.
• Attend and present at external events and meetings to raise the profile of services.
• Undertake any other tasks that are required by the Home Help and Young Carers manager.

• Strong organisational and time management skills.
• Personable with excellent communication skills.
• Have empathy and understanding of the pressures faced by young carers.
• The ability to work well as part of a team as well as working individually.
• Demonstrable computer literacy and a solid working knowledge of Microsoft Office products.
• Accuracy and attention to detail.
• Drive and commitment to succeed.
• A can-do attitude and problem-solving mentality.
• Flexibility as well as a professional approach.
• The ability to work on own initiative.

Other

• An Enhanced DBS is required for this role
• Full training will be provided
• A car and full driving licence is required

• Flexible working hours
• Company Pension
• Blue Light Card discounts