Person Specification

Hospice at Home Coordinator & Healthcare
Assistant Hybrid Role

The criteria below reflect the realistic requirements in terms of skills, abilities, qualifications
and personal attributes necessary for effective performance in this post.

Essential

Desirable

Qualifications/
Experience

✓  Minimum SVQ/NVQ Level 3
✓  Experience of working with primary
or secondary health/social care
services

✓  Customer Service

qualification/experience in
customer care

✓  Experience of signposting services

✓  Completion of Care Certificate or

for individuals

✓  Experience of providing palliative
care in a community or general
setting

similar qualification

Skills and
Knowledge

✓  Ability to facilitate and support
people with complex needs

✓  Knowledge of palliative /end of

life care.

✓  Knowledge of health and social care

✓  Experience of working in a day

Personal

system and the application of
wellbeing and prevention
✓  High level of IT skills including

Microsoft software and to be able to
process information electronically
on data bases, maintain records and
produce reports

✓  Ability to critically analyse and

reflect on practice

✓  Knowledge and understanding of

symptom management

✓  Highly organised
✓  Good planning skills
✓  Work to agreed targets
✓  Excellent oral and written
communications skills

✓  Ability to work alone or as part of a

team

✓  Flexible approach in coping with
varying demands of the role
✓  Ability to deal effectively with

patients and their loved ones with
respect, tact and sensitivity.
✓  Able to act as patients’ advocate
✓  Practises with sensitivity and

integrity

✓  Ability to recognise and manage

personal stress

✓  Ability to work under pressure and
remain calm in stressful situations.

✓  A strong commitment to

hospice environment
✓  Experience of pathway

navigation in a health/social care
system

✓  Experience of using Systm1 ,
Webroster and/or similar
healthcare databases

Person Specification 11/2024

Other

✓  Full current driving licence with

confidentiality, honesty, openness,
and inclusiveness.

ability and willingness to use own
vehicle

✓  Commitment to the work and values

of Blythe House Hospicecare

Person Specification 11/2024