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Play a key role in supporting the quality and enhancement of learning and teaching at Bangor University.

We are looking for an organised and proactive Quality & Standards Administrator to join our Quality and Standards team within the University’s Registry. This is an exciting opportunity to be part of a dedicated team helping to ensure that our academic programmes meet the highest standards and that opportunities for further enhancement are well supported.

As a Quality & Standards Administrator, you will provide administrative support for a wide range of activities related to quality assurance and enhancement, including helping to organise key events such as the University’s annual CELT (Centre for the Enhancement of Learning and Teaching) conference, supporting peer observation processes, and assisting with academic quality procedures as required.

The role involves liaison with academic staff, professional services, and external stakeholders, as well as maintaining accurate records and updating webpages and internal resources. During busy periods, you’ll also support the wider Quality and Standards team with essential administrative tasks, helping to ensure smooth service delivery across the University.

We’re looking for someone who has excellent organisational skills and attention to detail and is able to communicate clearly and professionally with a range of stakeholders. You will be confident using Microsoft Office and will enjoy working as part of a team whilst also being comfortable managing their own workload.

Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Quality & Standards Administrator will assist the Deputy Academic Registrar (Quality and Standards) and wider team in the administration of activities that assure the quality and ongoing enhancement of university programmes. This will include providing administrative assistance for the work of CELT, including providing support for the peer observation process and logistical arrangements for the annual CELT conference and CPD programme. In addition, during busy periods, the role holder will support the wider team with quality assurance tasks which may include the preparation of validation/revalidation events and administration relating to external examiner processes or academic integrity procedures. The role holder will also update webpages, Microsoft Teams folders and other sources of information with pre-prepared materials, to support the quality and standards information available to the university community.

Main Duties and Responsibilities

Administration and Service Delivery

• Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.

Data Management

• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
• Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
• Assist in monitoring data accuracy and resolving inconsistencies or errors.
• Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Problem Solving

• Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
• To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
• Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Collaboration and Teamwork

• Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences
• Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
• Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
• Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.

Communication and Liaison

• Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
• Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.

Compliance and Professional Development

• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.

Other Duties and Responsibilities

Specific Responsibilities for the Role

• To provide efficient administration support the Quality and Standards team to support a range of assurance processes and enhancement activity.
• To monitor inboxes/helpdesk queries, resolving simple queries and develop an understanding of quality assurance, enhancement and regulations to be able to effectively escalate issues and pass on enquiries to the relevant colleagues across the University community.
• To request updates from colleagues across the academic and professional services domains to maintain accurate records in action plans in line with agreed deadlines.
• To provide assistance with logistical arrangements for events including the annual CELT conference, CELT CPD activity and training events or workshops.
• To update the information available to external stakeholders, staff and students relating to quality and standards and CELT on the website, intranet or similar, using materials or content provided by senior staff.
• Any other duties appropriate to the grade, as required by line management.

Other duties

• The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential

• Educated to GCSE level or NVQ level III in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience
• Proficient in the use of Microsoft Office applications (Word, Excel, Access etc)

Desirable

• ECDL Certificate

Experience/Knowledge

Essential

• Experience of working within an office /administrative environment
• Proficient in the use of Microsoft Office applications (Word, Excel etc)
• Experience of dealing with queries and providing information to individual enquirers

Desirable

• Experience of working within a Higher Education environment
• An understanding of the importance of quality processes

Skills/Abilities

Essential

• Good communication and inter-personal skills, with the ability to communicate effectively, both orally and in writing

• Excellent organisational skills and ability to handle a varied and demanding workload

• Accurate data entry and attention to detail
• Ability to be proactive and identify and recommend changes for improvement where appropriate
• Ability to manage workload, prioritise tasks and meet deadlines

• The ability to communicate through the medium of Welsh, both verbally and in writing, is essential for this role.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.