Guidance, Advice, Information and Network (GAIN) Project

Job Title: Community Advisor for Multiple Needs

Responsible to: Service Manager

Salary: £23,810- £24,822 depending on experience plus travel expenses

Contract Duration: 4 years

(plus additional 2 years dependent on funding)

Job location: Hybrid – Outreach venues across Birmingham/Remote

Work Pattern: 37.5hours per week

The Service:

The service provides ongoing person-centered information, advice, and guidance to help adults
aged 25+ including singles, couples (and their pets) and older adults 65+ with support needs to
maintain accommodation, improve health and wellbeing, and set achievable goals, preventing
the need for crisis intervention.

Supporting people across the 4 main quadrants of Birmingham, the service will provide
accessible information, advice and guidance through a range of channels that include telephone,
web, and face to face from multiple community outreach venues.

The service will provide personalized practical support that includes assisting vulnerable people
to navigate and gain access to appropriate resources and networks within their local area, for
example, healthcare, debt advice, and employment.

Role purpose:

Community Advisors for Multiple Needs will provide strengths-based early advice and support to
improve  the  health  and  wellbeing  of  multiple  disadvantaged  vulnerable  adults  living  within
Birmingham.  Working alongside multi-agency teams, the Community Advisors will provide flexible,
personalised one off support.  The role will work with clients to formulate action plans addressing
complex needs and tailored to individual goals that improve their overall wellbeing.

This role will deliver support from outreach venues across Birmingham.

Main Duties and Responsibilities:

  Conduct initial assessments to identify client needs and develop personalised support plans

that provide practical solutions to empower independence

Job Title: Community Advisors Birmingham
Last Updated: 13th August 2025
Version: 3

  Provide advice and guidance on a range of issues, including housing, benefits, debt,

employment, and health services

  Work as part of a wider team through a multi-agency approach, collaborating with local

organisations to raise awareness of the service and strengthen the local community offering

  Maintain accurate and up-to-date client records, ensuring confidentiality and compliance

with Data Protection and GDPR

  Support clients to access other appropriate services as part of a holistic approach i.e. local

activities or groups

  Contribute to the development of service pathways and partnerships to enhance support for

vulnerable adults

  Participate in regular team meetings and training sessions to stay updated on best

practices and service improvements

  Demonstrate cultural awareness, respect and sensitivity and ensure appropriate

accessibility to the service is provided

  Be committed to safeguarding, ensuring in-depth knowledge of local safeguarding policies

and procedures.

Other duties and responsibilities:

  Maintain comprehensive records and case notes
  Be proactive in addressing issues of equality and diversity within own working practices
  Work in accordance with the policies and procedures of Citizens Advice Mid Mercia
  Be responsible for own health and safety and that of others
  Be committed to own personal and professional development

CORE VALUES

All members of the organisation will commit to:

  Communicate: We will be consistent, positive, passionate and listen.
  Ownership: We will be accountable, make a difference, meet deadlines, keep promises

and have solutions.

  Respect: We will be honest, work with integrity, trust each other, be fair, tolerant and stand

for equality.

  Effective: We will deliver quality, focus on detail and be professional.

Job Title: Community Advisors Birmingham
Last Updated: 13th August 2025
Version: 3

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Person Specification
Experience of working with disadvantaged vulnerable
adults with support needs
Strong knowledge of local support organisations
Excellent communication skills
Proficient in using case management systems, Microsoft
Office 365 and other IT related applications
Experience in working with multi-agency teams
Relevant professional qualifications i.e. Adviser Learning
Program
7.
Experience of applying trauma-informed practice
8.  Willing to attend training to enhance service provision
9.

Knowledge and understanding of professional boundaries
in the workplace

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10.  Access to transport to enable cross city travel

Job Title: Community Advisors Birmingham
Last Updated: 13th August 2025
Version: 3