Role Description

  Mediation Officer

Job Title
Service
Responsible to  Operational Co-ordinator
Reporting Roles  Not applicable
Purpose

Mediation

Base
Starting Salary
Working Hours

To deliver Mediations and support to administer the Mediation Services
for Anglia Care Trust
Martlesham Heath, Ipswich
£23,846 (pro rata)
Part  time  –  15  hours  per  week,  hours  to  be  agreed  (occasional
evening/weekend work may be required)

Job Overview
The aim of the Mediation Officer role is to both deliver Community Mediation where required
and  also  to  support  the  administration  of  the  Community  Mediation  service,  including
supporting a team of trained Mediation Volunteers.

Responsibilities and Duties

•  Arranging and delivering mediation sessions across the county
•  Delivering mediation and mediation support in accordance with the action plan
•  Supporting Volunteers by providing advice and guidance
•  Providing relevant information to the Co-ordinator on the delivery of the service
•  Assisting the Co-ordinator in developing the service
•  Complying with process and quality assurance processes
•  Ensuring all relevant management information returns are completed and
submitted to the relevant bodies and within the specified time scales

•  Partnership working to increase profile and referrals.

Skills, qualifications, knowledge and understanding required

•  Risk assessment and risk management
•  An ability to work in a solution focused way
•  Ability to empower and motivate
•  Confidence to challenge other service providers where required
•  To develop and maintain a good working knowledge of services across Suffolk
•  Working to targets and deadlines
•  Safeguarding Adults and Children
•  A willingness to work towards and achieve an accredited Mediation qualification

Additional requirements

•  Must have a full driving license and access to own transport as travel around the

county will be involved.

Updated Jan 2025