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Regional Engagement & Support Lead - Norfolk & Waveney

This is a full time 37.5 hours per week, fixed term role until June 2027, with the possibility of extending.
The successful applicant must be able to fulfil the regional requirements of this position.
The role will require extensive travel across Norfolk & Waveney (with fuel costs paid).
The key priorities of this role are:

Improving Quality and Coordination of End-of-Life Care by ensuring that MCCR is used to record and share up-to-date information about patients’ needs, wishes and preferences, making this information accessible to all professionals involved in their care.
Actively engage stakeholders from all relevant sectors (including primary, community, acute, hospice, care homes, mental health trusts, ambulance and out-of-hours services) to drive adoption and consistent use of MCCR, while addressing any barriers.
Provide comprehensive education and training in MCCR use and to ensure staff are confident and competent. Offer ongoing support, facilitation, and resources to encourage meaningful use and avoid superficial engagement.
Establish reliable feedback mechanisms and use regular reporting to monitor MCCR uptake, quality of data and impact on outcomes. Use data to identify areas for improvement, support quality improvement initiatives and demonstrate value.
Promote the benefits of MCCR to all stakeholders, highlighting its role in improving patient care rather than just as an IT solution.

£30,000 per annum

37.5

Norfolk & Waveney

Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.
Experience in delivering training, presentations or educational sessions to diverse professional groups.
Strong IT skills, including experience with electronic patient records or digital care systems.
Excellent verbal and written communication skills with the ability to engage and influence a wide range of stakeholders.
Effective interpersonal skills.
Flexible and positive.
Responsible.
Well organised.
Full, valid UK driving licence.
Self-motivated.
Ability to work effectively under pressure, to deadlines and to prioritise workloads.
Ability to work effectively as part of a team with good interpersonal skills.
Demonstrable commitment to continuous professional development.
Ability to travel independently to other sites.

Thank you and welcome!

We’ll be in touch every month to make sure you’re the first to know about the how your incredible support is making a difference to local people facing dying, death and bereavement, along with some of the ways you can get involved, including opportunities to donate, volunteer, shop and fundraise.

How we use this information

We’d love to be able to thank you for your incredible support and keep you posted on how it makes a difference to local people facing incurable illness and bereavement. If you would like to hear about our services and ways you can support, including opportunities to donate, volunteer or fundraise please sign up to receive our monthly newsletter.

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.Close

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.

Processing fees

When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.

We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

About Gift Aid

We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid

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