THEATRE PECKHAM: INSPIRING CREATIVITY & AMBITION Assistant Venue Manager Our Vision: We are building a representative and inclusive society where everyone can participate in, lead, work in, and enjoy creativity and culture. Background information: Theatre Peckham is a multi-award-winning cultural venue for artistic excellence and social change. Through the power of theatre, we illuminate young voices, provide skills and opportunities, and platform excellent creatives who are locally focused with a national and international vision. We platform cutting edge productions in our state of the art, 200-seat theatre and studios. By showcasing new talent and raising the awareness of different forms of theatre, Theatre Peckham aims to develop an exciting programme that is representative of our community. We are the 2024 winner of Drama & Theatre Magazine’s Excellence in Musical Theatre Award as well as having won their Editor’s Award in 2021. We are a two-time OFFIE Award Winning Theatre (Special Recognition Award and Best Supporting Performance in a Play, 2022) as well as multiple OFFIE nominations for our exceptional work.We platform innovative productions that push the boundaries of form, use exciting ways to retell existing stories, champion new voices and engage with hyper-local audiences. We host a range of projects in collaboration with partners (including Black Cultural Archives, Poetic Unity, Words of Colour, Young and Talented, Mountview, RADA and Guildhall) to platform high quality projects and productions, developing artists and engage new audiences. Theatre Peckham is regarded as a key player in the local arts and education landscape, we deliver local and national priorities with our key strength of quality engagement with young people, enabling individuals to find their voice in the world and in the arts industry. At Theatre Peckham we value Representation, Collaboration, Innovation, Ambition and Relationships. This is an opportunity to join Theatre Peckham’s dynamic team who work collaboratively and are a driving force of change within the industry. Job Title: Assistant Venue Manager Contract: Each Assistant Venue Manager will be contracted to cover all Duty Manager shifts required between them each month, with a guaranteed minimum of 30 hours per month during quieter periods, increasing to 60 hours during May, October, and December. Schedules will be agreed and confirmed one month in advance and will primarily include evening and weekend work. . Reports to: Venue and Operations Manager Work closely with: Creative Administrator, Technical Team, General Manager Direct reports: Welcome Team and Volunteers (when Duty Managing) Purpose of the Role We are looking for two Assistant Venue Managers to support the Venue and Operations Manager in ensuring the smooth and safe running of Theatre Peckham. This is a junior management role that combines leading front of house operations as a Duty Manager with administrative responsibilities that keep venue operations efficient and compliant. In the absence of the Venue and Operations Manager, the Assistant Venue Manager is responsible for the safe operation of the building. Key Responsibilities Duty Management: • Act as a keyholder, responsible for opening and closing the building securely. • Lead Duty Management for the majority of all of productions, events and hires within your contracted hours. Supervise and support the Welcome Team, ensuring excellent customer service and a professional atmosphere. • • Act as the first point of contact for visiting companies, artists and hirers during working hours. • Arrive punctually for shifts to ensure there is time to liaise with main contact and deliver pre-event briefings. • Ensure health and safety, safeguarding and licensing requirements are met. Lead on incident reporting and emergency procedures during events. • • Maintain a visible presence during events, supporting FOH operations and ensuring an enjoyable visitor experience. • Respond to urgent operational issues such as leaks, power faults or building incidents, • ensuring appropriate external support is contacted. Liaise with contractors, engineers, suppliers and vendors when they are on-site, ensuring issues are communicated to and followed up with the Venue and Operations Manager. • Provide regular reports on events, including attendance figures, feedback and operational notes. • Deputise for the Venue & Operations Manager in their absence Team Leadership and Training: • Deliver clear briefings to FOH staff and volunteers, ensuring they understand their roles and • responsibilities. Train new FOH team members as needed, covering customer service, safety protocols and operational tasks. • Create a positive and collaborative working environment, demonstrating professionalism and teamwork. • Monitor staff performance and provide feedback or guidance as necessary. Customer Service: • Create a welcoming atmosphere for visitors, artists and event participants. • Ensure visiting companies and production teams’ schedules and requirements are met. • Provide hands-on support where needed, including customer service in the café and box office. • Handle enquiries, feedback and complaints in a professional and timely manner. • Oversee special requirements such as accessible seating or additional audience needs. Operational and Administrative Support: • Coordinate the setup and preparation of spaces for events, meetings and hires. • Assist the technical team with theatre space preparation when required. • Monitor customer flow at entrances, box office and café/bar to ensure smooth operations. Take responsibility for cash handling, including tills, reconciliations and securing funds. • • Maintain staff schedules on Team Up and other systems, ensuring updates are accurate and • • timely. Support FOH recruitment processes, including collecting staff documents for Senior Management sign-off. Support reporting requirements such as Julie’s Bicycle and Upshot by collecting and updating data. • Assist with annual updating of venue documents such as policies, handbooks and risk • assessments. Support the Venue and Operations Manager in following up with suppliers and operational disputes, recording progress. • Assist with day-to-day building and café and bar maintenance and operations. • Provide ad-hoc administrative support as required. Health and Safety: • Ensure compliance with all health and safety regulations. Lead safe and efficient evacuations during emergencies, liaising with emergency services. • • Monitor public spaces, addressing or reporting hazards such as spillages or blocked exits. • Ensure all staff and volunteers are briefed on evacuation routes, safety protocols and emergency procedures. • Maintain first aid kits and ensure incidents are recorded in the accident book. General Duties: • Ensure the building is well maintained during shifts, addressing or reporting issues promptly. Support Theatre Peckham’s mission of increasing access to the arts, ensuring all visitors feel • welcome. • Undertake any additional tasks as required by the Venue and Operations Manager. Skills and Attributes Essential: • Previous experience in theatre, events, leisure or hospitality in a supervisory or managerial role. Strong initiative and problem-solving skills, able to act decisively under pressure. Strong organisational and IT skills (Word, Excel, scheduling systems). • • Excellent customer service and communication skills. • • Confident leading staff and volunteers when Duty Managing. • Knowledge of, or willingness to train in, health and safety and safeguarding. • Flexible availability, including evenings, weekends and bank holidays and ability to work variable hours each month, dependent on activity. • Experience with cash handling and reconciliation. Desirable: • An interest in theatre, live events or community arts. • Experience working with and managing volunteers. • • • Possession of a Personal Licence. Familiarity with reporting systems such as Julie’s Bicycle and Upshot. First Aid and Fire Marshal trained (or willingness to train). Terms: To cover all Duty Manager shifts required between them each month, with a guaranteed minimum of 30 hours per month during quieter periods, increasing to 60 hours during May, October, and December (exact allocation to be agreed with the Venue & Operations Manager). Additional hours may be available to cover periods of absence or increased activity across the venues. • Evening and weekend work required. • Work address: Theatre Peckham, 221 Havil Street, London SE5 7SB and Canada Water Theatre, 21 Surrey Quays Rd, SE16 7AR. Salary: £15.50 per hour • The successful candidate will be expected to apply for an enhanced DBS check or hold a valid DBS certificate granted in the past 6 months. Theatre Peckham is a family friendly employer and can consider flexible working hours to suit the successful candidate. We are committed to creating a workforce which is representative of our society and to bringing together those with a variety of skills and experiences, to help shape what we do and how we work. Theatre Peckham is an Arts Council England National Portfolio Organisation. Deadline: Rolling until both positions are filled Interviews: Rolling Start Date: ASAP How to apply: Please email the completed application form (which can be downloaded from our website) to tash@theatrepeckham.co.uk and ensure you have completed the Equal Opportunities Form linked here. Any questions, please contact us at Tash@theatrepeckham.co.uk Office number: 020 7708 5401 Please title the job application document in the format “First Name-Last Name-Role Title”. Please note that only applications submitted on Theatre Peckham’s Application Form, sent to us via email will be considered. We do not accept CVs. Theatre Peckham welcomes and encourages applications from everyone regardless of their age, gender identity, sexuality, ethnicity, religion, or belief. GUIDANCE NOTES FOR APPLICANTS These notes are intended to help you to participate in the selection process as effectively as possible by providing us with all the information needed to demonstrate how you meet the requirements of the job. Please read these notes carefully before completing your application form. If you have any difficulty in completing the form, please contact Tash Berg on tash@theatrepeckham.co.uk / 020 7708 5401 APPLICATION PACK There are 2 documents that you need (1) Job description (2) Application Form. We also ask that you complete the online Equal Opportunities Monitoring form linked above. The documents are all available to download on the Theatre Peckham website and the link for the online Equal Opportunities Monitoring Form can also be found on the website. If you cannot obtain copies, please contact us for support. The purpose and key tasks and responsibilities of the position are set out in the job description. It is important to read all the information carefully before completing the application form. COMPLETING THE APPLICATION FORM General Points • Please do not attach your CV or copies of education certificates to your application form. Applications in the form of CVs will not be considered. • Please return via e-mail. Working through the form • Ensure that you clearly state the full job title on your application form. • If you are applying for a job share, please state this on the application form. Each individual will need to complete a separate application form. • Think about what evidence you can provide to demonstrate you have the necessary knowledge, experience, skills, and attributes to do the job. You may also want to include voluntary/unpaid work experience, or experience gained in a role of responsibility in one of your leisure pursuits if this is relevant to the requirements of the job. • • The section marked 'Supporting Statement' is particularly important. This is where you make your case for why you wish to apply for the job and what makes you a suitable applicant. In this section it is important that you provide us with evidence to demonstrate that you possess the knowledge, experience, skills, and attributes required for the job. You will need to provide specific examples of what you have done and how you believe this demonstrates you meet each requirement. It is important to remember that those involved in the selection process cannot guess or make assumptions about you. Make sure you tell us everything relevant to your application and that you complete all the sections on the form. • • Do not forget to proof-read your form and check for any errors before returning it to us. Before sending in your form, it is advisable to take a copy for your own reference. Please return your form to Theatre Peckham and ensure that it reaches us before the closing date. Late applications will not be considered. If you are having problems returning your form, please get in touch. SHORTLISTING Shortlisting will take place as soon as possible after the closing date and is always carried out by at least two people. We aim to let everyone know within two weeks of the closing deadline whether they have been shortlisted for an interview. Due to the high volume of applications expected we are unable to give individual feedback at this stage, but we will contact every applicant to let them know the outcome of their application. If you are shortlisted, we will normally contact you by email to invite you to interview. This may include carrying out a selection exercise to test your ability to carry out specific requirements of the job. In some instances, it may be necessary to hold the selection process in two stages and applicants may be called back for a second interview. You will be given full details about the arrangements if it is decided that a second round of interviews is necessary. All offers of work at Theatre Peckham are made subject to receipt of satisfactory references. Additionally, under the Asylum and Immigration Act, we are required to check that anyone taking up employment with us has the legal right to work in the UK. All successful applicants will, therefore, be asked to provide us with documentary evidence to support their entitlement to work in the UK prior to taking up employment. DATA PROTECTION ACT, 1998 Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application and in the recruitment process. We are the data controller for your personal data and will ensure it is used and stored in accordance with the Data Protection Act (1998), the Privacy and Electronic Communication Regulations (2003) and as of the 25th of May 2018, the EU General Data Protection Regulation (EU 2016/679). If you are the successful candidate, your application form will be retained and form the basis of your personnel record. Information provided by you on the equal opportunities monitoring form will be used to monitor Theatre Peckham’s equal opportunities practices. By submitting your completed application form you are giving your consent to your data being stored and processed for the purposes of the recruitment process, equal opportunities monitoring and your personnel record if you are the successful candidate. Good luck with your application! Theatre Peckham is a registered charity and is grateful for the support we receive. With special thanks to