Job description

Job title:

Grade:

Clinical Skills and Simulation Manager

4a

Department:

Learning

Responsible for:  Clinical Skills and Simulation Senior Technician x 2

Accountable to:

Learning Operations Manager

Job summary

The Clinical Skills and Simulation Manager has responsibility for the planning and delivery of all
RCS England internally managed courses. This currently includes 15 different types of course
(across technical skills, simulation, professional development) predominantly delivered in the
Bjorn Saven Centre (BSC) at RCS England HQ, with a small proportion taking place at selected
external venues or via online platforms such as Zoom (collectively referred to as RCS-
managed). In accordance with the Learning Department's 5-year plan, a minimum of 150 RCS-
internally managed courses will be delivered in the 2025/2026 financial year with further growth
expected.

In addition to managing the operational delivery of courses, this role will provide a range of
technical services and subject matter expertise to support the development/ redevelopment of
new/ existing educational products and their delivery RCS-managed courses. There will be a
particular focus on the development of an extended reality space (XR Lab) within the BSC in
2026 and integration of upgrades to our existing simulation equipment into existing courses as
we move from the use of low fidelity nursing manikins to higher fidelity, programmable
manikins.

This role will be responsible for line management of 2 senior technicians, who in turn line
manage 2 technicians each (total 6 people).

Specific duties and responsibilities

1.  Course Scheduling

Responsible for:

•  Working with the Learning Operations Manager to produce an internal course

schedule which meets customer demand, financial targets and supports the wider
aims of the department. This includes maximising the commercial value of the BSC
and integrating the XR Lab into ‘business as usual’.

•  Creating and maintaining course records in our CRM.

•  Providing all relevant stakeholders with up to date course schedules and information
that is accurate, timely and meets their requirements to support marketing, customer
queries, course applications and data management purposes.

•  Actively reviewing the course schedule in an on-going basis and adjusting where

needed.

Technical Expertise and Support

Responsible for:

•  Acting as a subject matter expert in high-fidelity and Technology Enhanced Learning
equipment and facilities, including manikins, moulage, mixed reality equipment,
audio-visual systems and simulation environments. Advising the learning innovation
team on integration into new and existing educational products.

•  Overseeing the organisation, maintenance and preparation of teaching spaces and

equipment, including the use of video recording and computerised/technical
equipment, as well as ensuring assistance is provided to participants and faculty
before, during and after sessions.

•  Training and assisting staff, participants and faculty in the use of the simulation

teaching equipment and models, including AV, before, during and after the sessions
as required. Supporting the delivery of feedback to stakeholders through best
practice.

•  Ensuring animal tissue models are prepared to a high standard and that all tissue is
stored and disposed of appropriately. Participating in the improvement of existing
tissue/ simulation models or development of new models as required. Ensuring
specialised surgical equipment/instruments are maintained to a high standard and
providing advice on their usage and maintenance.

•  Ensuring technical requests, problems and queries during the delivery of a course

are promptly and effectively dealt with.

•  Providing technical advice, guidance and an example of best practice to approved
course providers (APCs) who licence our products. This may involve coordinating
training visits for APC staff to the BSC or providing in situ support at an APC.

•  Ensure all RCS-managed courses are delivered using accurate and up to date
technical information and gather feedback from teaching faculty on suggested
improvements.

2.  Planning and logistics

Responsible for:

•  Planning resources (including staff) to support the delivery of RCS-managed

courses.

•  Ensuring all RCS-managed courses are set up and delivered to time, quality

standards (faculty, ratios, equipment, materials, and facilities), budget, comply with
health and safety legislation and HTA requirements (where applicable).

•  Working collaboratively with external venues, course directors and colleagues to

meet resource requirements for individual courses, in line with the relevant contract.

•  Liaising with external venues over specific equipment/ resource needs. Taking action

where problems are identified and seeking solutions to minimise disruption to
courses.

•  Working with the fundraising team to identify opportunities for sponsorship.

•  Promoting through example, the highest standards of customer service and ensuring

BSC staff deliver a customer focussed service at all times.

•  Monitoring the uptake of RCS-managed courses and taking appropriate action to

increase promotion and minimise course cancellations.

•  Providing the marketing team with information to promote RCS-managed courses

with sufficient notice.

3.  Stakeholder management

Responsible for:

•  Ensuring the external venues and the BSC provide the highest standard of customer

service and technical support on all courses.

•  Developing effective professional working relationships with course directors/ faculty.
Becoming their recognised first point of contact for all matters relating to teaching on
RCS-managed courses.

•  Creating an enjoyable, personalised teaching experience for every faculty member

so that they feel their contribution is valued and long-term relationships are
established.

•  Using existing recruitment channels to secure course directors, faculty and instructor
candidates who meet the criteria for the course, in advance to enable the full range of
RCS-managed courses to occur.

•  Ensuring contingencies are in place to limit the impact of course director/ faculty

cancellations or postponement of RCS-managed courses.

•  Suggesting strategies for the generation of new, diverse faculty to Programme

Managers and the Learning Operations Manager and supporting their delivery of
these.

•

Identifying potential course directors from existing faculty in conjunction with
Programme Managers.

•  Maintaining an awareness of workforce issues in the surgical environment and being

aware of developments that may impact upon the delivery of courses. Feeding
insights from faculty back across the wider learning team.

•  Ensuring staff supply participants and faculty with required pre-course information in

a timely manner, including access to VLE resources.

•  Engaging in the faculty development process by supplying relevant information to
instructor candidates teaching on RCS-managed courses and forwarding faculty
recommendations to the Education Programme Assistants.

Quality Monitoring and Improvement

Responsible for:

•  Reviewing evaluation data to ensure courses meet the College standards.

•  Develop simulation standards for new and existing programmes.

•

If indicated, working with APCs/ BSC staff to put quality improvement measures in
place and evaluating the impact of these.

•  Ensure feedback from course evaluations is used to implement improvements to the

administration and management of RCS-managed courses.

•  Providing timely course feedback to all course directors and faculty.

4.  Financial and Commercial

Responsible for:

•  Contributing to the business planning process and the development of the annual
budget for RCS-managed courses sales and growth targets; monitoring KPIs.

•  Understanding the commercial/business model and key surplus drivers.

•  Delivering sales activity reports and sales forecasts.

•

Identifying potential opportunities to market RCS products.

•  Effective management of relationships with private hire clients to maximise customer

satisfaction and potential for repeat business/upselling.

•  Assisting the Learning Operations Manager in securing new business partnerships

with the NHS and commercial organisations. Monitoring all course delivery
expenditure to provide sound and knowledgeable commentaries on a monthly basis
for management accounts, highlighting variances as they occur.

5.  Leadership and Management

Responsible for:

•  Providing inspirational leadership and acting as a role model/mentor to less

experienced staff. Encouraging and guiding their development as clinical skills and
simulation professionals.

•  Setting SMART objectives and managing the performance of team members.

•  Giving staff support and opportunities to meet their professional development

objectives, e.g. achieving science council accreditation.

•  Delegating authority to staff and monitoring them against agreed outcomes.

•  Agreeing with staff appropriate courses of action to address any issues with their

work.

•  Recruit and select team members to meet organisational needs consistent with

legislation, policies and procedures.

•  Supporting staff to work flexibly across roles within the Learning Directorate.

General

•  The post-holder is expected to represent the College in a professional manner in
relation to their responsibilities and in ensuring their own continuing professional
development.

•  Undertake such duties appropriate to the grade, as required.

This  job  description  will  be  subject  to  review  in  the  light  of  changing  circumstances  and  may
include other duties and responsibilities as may be determined.  It is not intended to be rigid or
inflexible but should be regarded as providing guidelines within which the individual works.

Person specification

Qualifications

Experience and
skills

Essential

Desirable

•  FDSci/HND/BSc in a
relevant subject or
significant, relevant
experience to demonstrate
equivalent skills/knowledge
at this level.

•  Postgraduate qualification in
education or management

•  Qualification in clinical

simulation

•  Membership of clinical

simulation organisations

•  Significant and

•  Experience of Microsoft

•  Science Council
accreditation

Dynamics

•  Experience of using Power

Apps

•  Experience of working with
unembalmed cadaveric
tissue

•  Training in debriefing/

feedback

•  An understanding of the
Human Tissue Act.

demonstrable experience of
working in the higher
education sector within a
clinical simulation
environment

•  Experience of providing

leadership and operational
management or completion
of a significant work based
leadership/management
project

•  Familiar with Health & Safety
within a healthcare setting
and COSHH legislation.
•  Experience of developing
and delivering clinical
simulation programmes.

•  Delivering a customer
focused service.

•  Confident in Programming
simulation manikins for use
in simulation scenarios,
changing parameters on
request as well as in the use
of video recording and
associated
computerised/technical
equipment

•  Managing and motivating
self and others to deliver
results.

•  Strong IT skills including a

working knowledge of Office
365.

Financial
management and
business planning

•  Experience of Customer

Relationship Management
(CRM) systems.

•  Experience of working in an

environment with
challenging targets.
•  Experience of working to
tight timeframes and
achieving clear and
measurable goals.

•  Experience of planning and
monitoring annual budgets,
meeting financial targets and
longer-term planning of
resources including
equipment replacement
programmes

People and
interpersonal skills

•  Ability to work across teams
to deliver a quality service.

•  Ability to take charge of

situations and gain support
or actions from others.

•  Able to work as part of a

multi-disciplinary team in a
dynamic environment.

•  Experience of networking

and relationship
management across teams
and organisations

•  Excellent communication
and presentation skills,
spoken and written.
•  A systematic approach to

planning, managing and
evaluating processes and
activities.

•  Demonstrate ability to

remain calm when working
under pressure.

•  Ability to deliver training to

staff and other stakeholders
– clinical and non-clinical.

This role will involve out of hours and weekend working on a rota basis.
This role may occasionally involve travel throughout the UK and internationally.
You should be prepared to handle human and non-human anatomical material.

You should be physically fit and able to participate in moving heavy equipment (for
which training and suitable equipment will be provided).
You should expect to be present within the BSC (or externally hired venue) on all
working days.

The post holder will also need to demonstrate the following values:

Collaboration

Respect

Excellence

We embrace our collective responsibilities working
collaboratively and as one college.

•  We work together, using our collective expertise and

experience to effect positive change

•  We are open, honest and transparent, straightforward in our
language and actions, acting with sincerity and delivering on
our commitments

•  We take our responsibilities to each other, to patient care and
to the environment seriously and we act with this in mind
across our work

We value every person we come into contact with at the College
as an individual, respect their aspirations and commitments in
life, and seek to understand and meet their physical and
wellbeing needs.

•  We treat everyone we meet with kindness and integrity and

we seek to promote these behaviours in others

•  We actively seek a range of views and experiences across

our work, and we listen to, and make everyone feel, a valued
part of the team

We aspire to excellence and success. We share learning from
our experiences, apply feedback into practice, and commit to
continual improvement.

•  We work hard to be the best at what we do, recognising and
celebrating effort and achievement, and reflecting on our
work, so we can learn and improve

•  We value and invest in research, education and training to
drive excellence and put improvements in surgical practice,
dentistry and patient care at the heart of our work
•  We always seek to learn and discover more, valuing

knowledge and scientific evidence, basing our decisions on
insights, fact and experience

The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all
talent  and  we  actively  ensure  that  all  qualified  applicants  will  receive  equal  consideration  for
employment without regards to race/ethnicity, national origin, religion, pregnancy, marital status,
sexual orientation, gender identity/expression, age and disability.