Hours: Part time 21.75 hours per week worked over three days between the hours of 8am-6pm

Contract length: 12 months fixed term contract (with the possibility of extension depending on funding)

Salary: £15,600 (£26,000 full time equivalent)

Location: Based in the north/central area of the South West region to cover the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area.

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the region.

Application deadline: Friday 14 November 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews conducted: Interviews will be conducted as suitable candidates apply. We reserve the right to close applications early if we find the right person.

Start date in role: January 2026

Click here to view the full job description

This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: Mostly remote work with some travel required. Based in the north or central area of the South West, you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area, as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.

Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.

• A generous 35 days of annual leave including bank holidays and 3-day end of year shutdown (pro-rata for part time working patterns)
• Birthday day off
• Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
• Enhanced sick pay and compassionate leave
• Death in service benefit
• Pension
• Employee Assistance Programme
• Clinical supervision and excellent support
• A rewarding role with purpose
• Be part of a skilled, friendly team with an engaged Board of Trustees
• Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate.

Essential requirements:

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed).
• Resident in the north/central area of the South West Region.
• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
• Competency in I.T skills to work remotely.

Desirable experience:

Comprehensive understanding of the processes involved in the criminal justice system and coronial process.

Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role to recruitment@brake.org.uk.

We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.

Click here to view the full job description

Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.