They are the first point of contact for our audience and help welcome them in to the venue, answering questions and reporting on feedback, dealing with ticket enquiries, navigating the audience journey around our building, selling tickets, merchandise and memberships, and upholding excellent health and safety standards. The Audience Team are also keen to ensuring all our artists have a positive experience with Soho Theatre.
We’re looking for friendly and approachable people, with great communication skills, who enjoy working with the general public. You’ll be great at getting people to where they need to go and safely exiting them too. If you’re able to multi-task, think on your feet and do it all with a cheerful smile, you’re just the kind of person we’re looking for.
Job Outline
Venue & the Public
• Be the primary point-of-contact for audiences ensuring they are treated with the highest standards of customer service.
• Support the Audience Management Team in the management of audiences, queues, ticket checking, ticket enquiries and supervision during performances and hires.
• Ensure public areas are kept tidy, clean and presentable and reporting anything unsafe to your Audience Experience Manager.
• Address any customer queries and complaints with a proactive approach and escalate where appropriate.
• Respond to any patron access needs and support in facilitating captioned, BSL interpreted and audio-described performances for access patrons or performers using our venue.
• Be familiar with Soho Theatre’s emergency and evacuation procedures and assist with all evacuations of the building.
• Ensure that Soho Theatre is a welcoming, positive inclusive place to visit.
• Promote the sale of tickets, pre-order drinks and memberships.
Programme
- Be knowledgeable of the artistic programme and brand values of Soho Theatre.
- Support and welcome artists and companies as applicable.
- Promote collaborative working relationships across all internal colleagues, artists, producers and visiting companies.
Health & Safety
- Read and actively implement Soho Theatre’s policies, including the Health & Safety and Safeguarding Policies in all areas. Ensure all work is carried out in a safe and secure manner and inform Audience Team management in the case of any uncertainty.
- Read all venue and show risk assessments and ensure control measures are adhered to at all times.
- Support in building evacuation, ensuring everyone leaves safely, in the event of an emer gency situation.
General
- Support the aims and objectives of Soho Theatre, both internally and externally.
- Represent Soho Theatre with external stakeholders and the wider arts community, building constructive relationships to further the work and profile of Soho Theatre.
- Attend staff training as required.
- Champion and promote the values and behaviours of Soho Theatre, encouraging diversity and inclusion and acting as an ambassador for the organisation.
- Uphold the Company’s equal opportunities, access and diversity policies.
- Remain fully aware of Soho Theatre’s activities and programme of events at all times.
- Any other duties that may be reasonably required.