Armed Forces Community Navigator (AFC Navigator)
ready when you are
Job Description
| Job Title: | Armed Forces Community Navigator (AFC Navigator) |
| Contract Type: | Permanent |
| Hours: | 24 Hours over 4 days |
| Reporting To: | Veteran Community Hub Coordinator |
| Accountable To: | CEO |
| Location: | Chesterfield |
| Salary: | £16,960 (£26,147 FTE) |
Role Overview:
The Armed Forces Community (AFC) Navigator is a frontline role within STAND TO, acting as a trusted first point of contact for members of the Armed Forces Community.
The postholder works as part of the VCH team, taking day-to-day direction from the Veteran Community Hub Coordinator. You will deliver a ‘no wrong front door’ service through direct engagement, triage and support for individuals accessing the service. This role forms part of the VALOUR programme, supporting a coordinated, multi-agency approach to improving access to services for the Armed Forces Community, ensuring individuals receive the right support at the right time.
Key Responsibilities & Tasks
Access
Respond to enquiries via telephone, digital platforms, and face-to-face delivery (Hub and outreach)
• Provide a welcoming, safe and non-judgemental environment
• Act as the first point of contact for self-and third-party referrals
Assessment
• Undertake person-centred assessments to identify needs, risks and priorities
Use structured tools (e.g. HARDFACTS) to assess areas including housing, health, wellbeing, finance and employment
Support individuals to understand their options and make informed decisions
Recognise, respond to and escalate safeguarding concerns and identified risks in line with organisational procedures
Referrals
• Facilitate timely referrals to statutory, VCSE and veteran-specific services
Provide warm handovers and, where appropriate, follow up to confirm engagement with support
• Reduce barriers to engagement and promote continuity of support
• Work collaboratively with the wider DAAS teams, the VALOUR Network and partners
• Maintain effective operational relationships with partner agencies to support referral pathways
Outreach
Support outreach and engagement activities to promote the service and improve access for the Armed Forces Community
• Promote awareness of services and strengthen referral pathways
Contribute to a coordinated, multi-agency approach
• Occasional evening or weekend work may be required to support outreach and events.
Recording & Systems
Maintain high-quality, accurate and timely records of all contacts, assessments and referrals to support service monitoring and reporting requirements
Use IT systems effectively, including CRM databases and Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• Ensure compliance with GDPR, safeguarding and information governance
Support monitoring, reporting and the continuous improvement of the service
Contribute to the collection of case studies and service user feedback to evidence impact and support reporting requirements
Organisational Responsibilities
• Work collaboratively as part of the wider DAAS service
Comply with all DAAS policies and procedures
• Participate in supervision, training and team meetings.
• Work collaboratively and contribute to a positive, inclusive culture.
Demonstrate flexibility to meet the service needs, including occasional evening/weekend work