Listed today
Person Specification – Armed Forces Community Navigator
| Essential Criteria | Desirable Criteria | |
| Qualifications &Training | GCSEs (or equivalent), includingEnglish and Maths | Microsoft Office certification orequivalent practical experienceIntroductory Certificate inTelephone Skills, CounsellingSkills, or NVQ (or equivalent) inHealth and Social Care |
| Experience &Knowledge | Experience of working in a frontlinesupport, advice, or community-basedroleExperience of assessing needs andsupporting individuals to accessappropriate servicesExperience of working with individuals|facing multiple or complex needsExperience of capturing outcomes,feedback or service user informationto support reporting and evaluationUnderstanding of safeguardingprinciples and ability to respondappropriately to riskExperience of working in a multi-agency environment or with partnerorganisations | Experience of, or a strongunderstanding of, the ArmedForces Community, including lived experience as a veteran orfamily memberKnowledge of local services andreferral pathways acrossDerbyshireExperience of deliveringoutreach or community-basedsupportUnderstanding of the barriersfaced by veterans and theirfamilies, including transitionchallenges |
| Skills & Ability | Ability to triage, prioritise and managea caseload effectivelyStrong communication andinterpersonal skills, with the ability tobuild trust and rapport quicklyAbility to work in a person-centredway, enabling individuals to makeinformed decisionsConfident in facilitating referrals andengaging with external servicesAbility to maintain professionalboundaries while deliveringsupportive, empathetic engagementStrong organisational skills and abilityto manage competing priorities | Ability to build effectiverelationships quickly withindividuals who may bereluctant to engageConfidence in Working independently while managingcompeting demands within asmall team |
| IT &Administration | Experience in using CRM or databasesystems to record client interactionsand outcomesCompetent in Microsoft 365applications (Outlook, Teams, Word,Excel)Ability to maintain accurate, timelyrecords and meet data qualitystandards | Experience of using systems foroutcome tracking, monitoringand reportingAbility to use data to informdecision-making and serviceimprovement |
| Other Requirements | Full driving licence and access to a vehicle (required to support occasional travel across Derbyshire) Willingness to work occasional evenings or weekends to meet service needs | |
| Attributes | Empathetic and non-judgemental approach, with a genuine commitment to supporting individuals Ability to build trust and rapport quickly, including with those who may be reluctant to engage Calm and resilient, with the ability to work with complex situations and manage uncertainty Strong sense of professional integrity, including maintaining confidentiality and appropriate boundaries |