JOB DESCRIPTION

D3.1.2

Name of project:

Norfolk Community Law Service

Address:

14 Prince of Wales Road, Norwich, NR1 1LB

Title of Post:

Legal Services Officer

Responsible to:

Family Service Manager/Legal Services Co-ordinator

Responsible for:

Volunteers

Date revised:

October 2025

Job summary:

To be NCLS’s ‘front door’ providing a client focused service, supporting the Free Legal
Advice clinics and assisting with administrative aspects to contribute to the effective
running of NCLS office and services.

Responsibilities:

To take client and agency calls into NCLS including triaging and booking in clients for Free
Legal Advice appointments in our clinics

To provide office and telephone cover and general office duties as necessary, and to deal
in person with clients as appropriate

To deal with signposting and referrals for clients, including via the NCAN referral system,
maintaining up to date lists of groups, law firms etc who may be able to help

To assist with arrangements for the Free Legal Advice clinic rotas, liaising with solicitors as
necessary

To accurately record client data on the case management system

To support the supervision and training of volunteers

To support the Senior Management Team as required

To deal with incoming and outgoing post

General Duties

To maintain a duty of confidentiality in respect of all client matters at all times;

To abide by the NCLS Equal Opportunities policy and to implement any relevant practice
guidelines.

To adhere to NCLS hybrid model of home working and office working agreeing to attend
the office at the required hours.

To undertake any other duties commensurate with the post as per the requirements of the
Senior Management Team.

The above may be subject to alteration from time to time according to any changes in
service delivery, politics or priorities.  As such, changes will be carried out following
consultation with all parties involved.