VALLEY HOUSE
DOMESTIC ABUSE PRACTITIONER – Domestic Abuse Service
JOB DESCRIPTION
Responsible to:
Responsible for:
Conditions of Service:
Salary:
Location:
Main Purpose of Job
Domestic Abuse Service Manager
N/A
37.5 hours
26 days annual leave per annum
1 additional day’s leave for every 2 years of service up to a
maximum of 29 days per annum
Public holidays
Plus pension contribution to Valley House group personal pension
scheme
£24,000 p.a. plus on-call payments
Coventry
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To offer a high-quality service to individuals and people with children living in the supported
accommodation service, supporting them to achieve and sustain independent living,
through 1 to 1 and groupwork delivery
To be responsible for managing a caseload for people who are accessing the supported
accommodation service
To provide a resettlement service for service users that have transitioned into their own
accommodation
To act as a lead within the service for a specific underrepresented group (e.g. BAMER, men,
LGBT, older people, people with care and support needs)
Key Tasks and Responsibilities
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To carry a caseload of service users that are accessing the service, providing 1 to 1 support.
To provide a resettlement service for service users that have transitioned into their own
accommodation through phone and face to face contact as required.
Jointly deliver structured group work for service users.
Support the delivery of informal and peer support sessions for service users.
To ensure a safe and supportive living environment for all service users, adhering to
expected service standards and Valley House policies and procedures.
To ensure all necessary initial move in and ongoing paperwork is completed with service
users.
To review all risk and need assessments and support plans in partnership with service users
and in line with service expectations.
To meet with service users as often as required determined by the level of need agreed
between the service user and support worker.
To liaise and work effectively with a wide range of other professionals and agencies in
support of the service user.
• To work with the service user and other appropriate professionals towards a planned
and safe end of service.
• To ensure internal safeguarding policies and procedures and external requirements are
adhered to.
• To ensure all service user information is captured and input onto the Valley House Case
Management System.
• To act as the named lead within the service for a specific underrepresented group (e.g.
BAMER, men, LGBT, older people, people with care and support needs), undertaking
outreach, promotion and awareness raising with other organisations.
• To take part in the out of hours on-call rota with other staff that requires travel at short
notice.
Corporate Responsibilities:
• Adhere to all Valley House policies.
• Ensure the effective implementation of Valley House Equality and Diversity policies.
• Ensure the service user is at the heart of all service delivery and development.
• Attend all meetings and training relevant to your role.
• Act as an ambassador for Valley House.
• To carry out other duties appropriate to the post as requested by your line manager or other
manager or Board member.
1. Whilst every endeavour has been made to outline all the duties and responsibilities of
the post, a document such as this does not permit every item to be specified in detail
2. Workers should not refuse to undertake any work, which is not specified in this Job
Description, but they should record any additional duties they perform and these will
be taken into account when the post is reviewed.
3. Valley House is an Equal Opportunities Employer and requires its employees to
comply with all current equality policies both in terms of equal opportunity for
employment and access to services.
4. Valley House is committed to making any necessary reasonable adjustments to the
job role and the working environment that would enable access to employment
opportunities for disabled job applicants or continued employment for any employee
who develops a disabling condition.
5. All posts at Valley House are subject to continued funding.
6. This job description may be subject to change by agreement from time to time to
reflect the changing needs of Valley House and its funders.
PERSON SPECIFICATION
QUALIFICATIONS & EXPERIENCE
NVQ Level 3 in a related area of work and/or a minimum of 3 years relevant experience with
working with vulnerable people and/or willingness to work towards a qualification
Experience of working with vulnerable individuals and children
Experience of assessing the needs and risks of vulnerable people
Experience of 1 to 1 work and carrying a caseload
Experience of working in partnership with a range of different agencies
Experience of record keeping and report writing
KNOWLEDGE & UNDERSTANDING
Knowledge and understanding of the difficulties faced by vulnerable people
Knowledge of best practice in relation to safeguarding adults and children
Understanding and passion for the work of Valley House
SKILLS AND ABILITIES
Ability to/or desire to learn to deliver groupwork programmes
Ability to work effectively within a team and on own initiative
Competent in the use of IT tools, including Word, Excel and Outlook
Excellent written and verbal communication skills
ADDITIONAL REQUIREMENTS
Ability to work flexible hours
To take part in an out of hours on call rota with other staff
Be mobile and able to travel city wide at short notice.