Job summary

Employer heading

RTT Validation Lead

NHS AfC: Band 5

Job overview

  RTT Validation Lead Band 5, 37,5 hours per week, Speciality Medicine Collaborative.

This is a new post within the Speciality Medicine Collaborative, supporting a range of medical specialities to deliver NHS Constitutional Standards for RTT waiting times.

The post holder will be required to:

• Lead on detailed validation of inpatient and outpatient pathways, adhering to NHS Constitutional Standards for RTT waiting times.
• · Provide an efficient and effective service to a multidisciplinary team. Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
• · Ensure access and quality targets are met, identifying potential delays and addressing these with the relevant stakeholders.
• · Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.

Main duties of the job

The role of the RTT Validation Lead is to act independently in the management of patient pathways and hold ownership and responsibility for the operational management team to ensure that all patient pathways relating to Referral to Treatment Times (RTT) for patients are accurate, up to date, and validated according to the local and national policies. The post holder will be responsible for detailed patient level validation of patient pathways by working closely with Deputy General Managers and Deputy Service Managers, Consultant and Nursing Teams, and Secretarial Teams. The role covers both admitted and non-admitted elective care and is used to support the Trust to manage its critical access targets relating to 18 weeks standards.

The post holder will be responsible for addressing performance issues which require corrective action to avoid unnecessary delays in patient care.

The post holder will be required to act as a key contact for Trust admissions and outpatient booking teams, acting as a source of specialist knowledge relating to RTT and supporting processes for continuous improvement of data recording.

The post holder will also be expected to produce regular progress reports on the Collaborative’s overall RTT performance to support the operational management team to monitor and improve.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).  Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

 

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts.  Please see our Policy for eligible vacancies.

· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro – Tel: 0300 123 1999, or email: helpline@nacro.org.uk

Unlock – Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website 

Please note the cost of the DBS check is increasing from 2^nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability 

 

 

 

Person specification

Qualifications

Essential criteria

• Educated to degree level of equivalent relevant experience
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
• ECDL Qualification or equivalent

Desirable criteria

• Evidence of either formal or on the job RTT training

Knowledge and Experience

Essential criteria

• Experience of working in a business administration environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working within multi-disciplinary staff groups
• Recent office employment, including software application, data manipulation and analysis
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
• A proven track record in developing and implementing service improvement in the NHS
• Knowledge of the full range of administrative procedures required for this role, acquired through training or previous experience
• Demonstrate a sound knowledge of RTT and Cancer targets.
• Statistical analysis methodology
• Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace

Desirable criteria

• Medical Terminology
• Knowledge of local Trust systems

Skills & Aptitudes

Essential criteria

• Ability to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
• Ability to produce and present clear and coherent reports
• Ability to motivate staff, generate enthusiasm and remove barriers to change
• Ability to adapt to ad-hoc work requests whilst balancing long and short term work with urgent requests
• Ability to speak confidently to senior staff in a challenging environment
• Ability to make decisions in a constantly changing environment using judgement and problem solving skills to deal with queries and meet deadlines
• Advanced keyboard skills, and competent use of IT
• Proficient in the use of Microsoft Office, particularly in MS Excel
• Excellent communication skills both written and verbal
• Ability to use initiative appropriately within a team environment
• Ability to deal with sensitive information with tact, diplomacy and understanding.
• Ability to work to deadlines

Desirable criteria

• Advanced communication skills course

Other Requirements

Essential criteria

• Flexible approach to working hours

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

• Name
• Clare Sinclair
• Job title
• General Manager
• Email address
• Clare.Sinclair@ncic.nhs.uk
• Telephone number
• 07929175953

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