Trilogy of risk Support Worker

West Wales Domestic Abuse Service Ltd

24,000 - 25,396 per year

Ceredigion

Full-time

Job Description and Person Specification

JOB PROFILE

POST:
SALARY:

HOURS:

Trilogy of risk Support Worker
£24,000 - £25,396 FTE depending on experience and
qualifications
37 hours per week (Full time)

LINE MANAGER

CEO with operational oversight by the Ceredigion Council
Trilogy of risk Front Door Co-ordinator

RESPONSIBLE FOR: No line manager responsibility
FUNDED BY:

This post is funded through Ceredigion Council Funding

JOB PURPOSE

Porth Gofal is the integrated decision-making hub for Ceredigion that triages and
determine the level of need of all cases and the best outcomes for those individuals. Porth
Gofal is the heart of service provision that focuses on ensuring that Families receive the
intervention that is best placed to meet their needs or where else to guide them to early
help or specialist services.

Porth Gofal aims.

• Children to receive active care and support both for their immediate development

and ongoing wellbeing.

What Porth Gofal provides:

• A responsive service to family’s living in Ceredigion.
• Applies a Strength based needs assessment focusing on service user choice and

control using the Signs of Safety framework.

• Legislatively compliant service that meets the statutory requirements of the

SSWBA.

• A safe service that identifies vulnerable and at-risk family’s that responds

effectively.

• be the first and only point of contact for residents and key partners.

• design and deliver early prevention and intervention packages bespoke to

individuals’ needs.

•

decide upon the most appropriate services to deliver support in a time-related

manner.

• monitor and evaluate the impact of support.

• Ceredigion Trilogy of risk model will be one of partnership working with DDAS

and WWDAS, (specialist services) and Social Care in order to achieve the desired
outcome of early help and prevention of escalation where there is concern
surrounding trilogy of risk . The purpose will be to provide specialist Information,
advice, and assistance to the person at the point of contact to reduce escalation
of needs as support provided at the right time by the right professional. Through
providing Information advice and assistance a proportionate assessment will be
completed in collaboration with the family using the model of signs of safety. From
this proportionate assessment the Triage will identify next steps.

• Such as Making swift, potentially more effective referrals to specialist services for

medium to longer-term interventions relating to trilogy of risk issues.

• Holding the baton’ in the meantime with family members – doing ‘warm up’ work with

them to keep momentum, interest, and supporting small steps of progress.

• Working closely with the case holding social worker doing joint visits, providing advice
and ‘consultancy’ support, and some direct work with families on trilogy of risk issues.

To support the development and delivery of appropriate triage in Porth Gofal. As a
specialist domestic abuse support worker you will work with a specialist worker from
MIND and DDAS as part of the children and young people’s triage in Porth Gofal.
You will complete the front door preventative proportional assessments and
undertake visits to develop an appropriate response with families where there is
evidence of concern round domestic abuse, mental health and substance abuse.
The aim is to develop and complete appropriate safety and support plans round the
domestic abuse and to contribute to the recovery plans where substance misuse
and mental health is identified to ensure appropriate step down to PCC or relevant
agencies and provide support to ensure a coordinated preventative service. The
work will include outreach to families assessed and you will be expected to hold a
small case load and also to take part in the assessment of families where domestic
abuse is present so as to enable survivors to understand the abuse they are
subjected to, to hold the abuser to account and identify the effects on children and
make appropriate reports for further work with families to address the abuse.

The post holder will liaise with the adult and children and young people’s support
team of WWDAS to ensure the embedding of learning into the team and to ensure
WWDAS effectively delivers its aims and objectives including effective outreach
methods, individual casework and group work.

MAIN DUTIES AND RESPONSIBILITIES:

The postholder is required to work with minimal supervision. They will carry out some or
all of the following tasks, depending upon location, qualifications and experience:

• Working with the specialist workers in Porth Gofal as the domestic abuse

specialist worker you will identify key issues of abuse in families and ensure
effective support for women, men and children who are victims of domestic abuse
and hold abusers to account.

• Day to day work will include making appropriate and proportional assessment of

families to prevent risk of escalation, identify appropriate pathways of support with
colleagues and with social care in Porth Gofal.

• To carry out support meetings with clients as appropriate using outreach work
and one to one casework for those who have experienced domestic abuse.

• Encourage and promote a multi-agency approach of working to ensure the needs

of the service users are met to a high quality which will include partnership
working within all aspects of service provision including when relevant, support
and safety planning.

CLIENTS

• To offer appropriate information, advice and support to people in a timely,

confidential and professional manner.

• To accept and assess referrals and work with service users in accordance with

WWDAS Quality Standards and established policies, procedures and guidelines,
maintaining all necessary records (manual and computer).

• Empower service users to improve their quality of life by promoting and

maintaining independent living for themselves and any dependents they may
have.

• Provide relevant support in accordance with service users’ needs through safe

outreach work, one to one support sessions, identifying needs, risks and
developing appropriate support and safety plans and case management.

• To advise, assist and support service users in accessing services such as
housing and social services, helping with welfare benefits, legal services,
counselling and other resources such as training and educational opportunities as
required.

• Enabling service users (survivors) to develop skills required for independent living

and their broader needs by enabling access to other relevant services.

• Ensuring that abusive and harmful behaviour is identified and the implications for

families explored.

• To establish close contacts with the various communities and statutory and

voluntary organisations in the area.

• To inform good practice and policy development on the causes and effects of
domestic violence and how this is affected by substance misuse and mental
health.

• Build effective partnerships with external agencies to support the delivery and
promotion of domestic abuse services. You will ensure that you publicise and
promote the details of the programme amongst the communities it needs to
reach.

• To develop robust Service User Inclusion including promoting events, networking,
fundraising and consulting with service users to ensure that they are fully involved
in service review and development.

• Ensure a proactive approach safeguarding and child protection issues and report

any such concerns as a matter of urgency.

ADMINISTRATION

• To maintain accurate and up to date detailed case notes and client records in
accordance with Data Protection and other legislation, Ceredigion Council and
WWDAS policies and procedures and good practice.

• To undertake own routine administration e.g. calendars, word processing, filing,

archiving in shared computer systems.

• To compile and produce reports including statistics, letters and information packs.

• To respond to correspondence, including email, concerning clients.

HUMAN RESOURCES

• To participate in the mentoring and induction of new staff and volunteers.

• To give ongoing support to volunteers and other staff members which includes

outreach work.

• Under delegation from the line manager, to assist in the sourcing of adequate

staff and volunteer rota cover.

PUBLIC AWARNESS AND PUBLICATIONS

• To provide and maintain relevant and current information materials to meet both
clients' needs and those members of the public who are interested in our work.

• To be an ambassador of the organisation and identify potential sources of

sponsorship and additional income streams.

GENERAL:

• Observes professional etiquette and ensures confidentiality is kept at all times.

• To identify own training and development needs and participate in all training

courses and learning activities relevant to West Wales Domestic Abuse Service’s
commitment to providing high-quality services.

• To work at all times with due regard to the policies and procedures of West Wales
Domestic Abuse Service, including financial, data protection and safeguarding
regulations, participating in their development and amendment where required.

• Willingness to work outside normal working hours including evenings and

weekends and to participate in on call duties as well as promotional, fundraising
and income generating events, activities and any other duties as may be
reasonably required by the organisation.

OTHER

• To attend and participate in external meetings, forums, etc. as appropriate.

• To participate in monitoring of and planning review and evaluation of services.

•

In the absence of staff assists with other duties appropriate to your role.

• The job holder is responsible for her own health and safety.

• To take part in effective training and contribute to the development plans for

WWDAS; attend regular supervision and case reviews.

• Demonstrates a commitment to equal opportunities and diversity.

• Must be mobile to visit sites and work across the whole of Ceredigion as required

•

To carry out such other reasonable tasks that may from time to time be allocated.

The post is subject to an enhanced DBS disclosure which will be carried out at the
appointment of a candidate.

This post is subject to completion of a six-month probationary period..

The post is open to women only under the Equality Act 2010, Schedule 9, Part 1.

This job description is not designed to provide an exhaustive list of tasks and therefore
the post holder is expected to undertake any other reasonable duties within the scope of
the post as specified by their line manager.

PERSON SPECIFICATION

CRITERIA

ESSENTIAL/
DESIRABLE

ASSESSED

EDUCATION/QUALIFICATION

1. 5 GCSE’s Grade A-C including Math and

English or equivalent.

EXPERIENCE

2. Experience of working with individuals
who have experienced domestic abuse

3. Recent experience of case management

of clients.

4. Experience of signposting service users
to other agencies for support specific to
their needs

5. Experience of training and or giving
group presentations to a variety of
audiences

6. Experience of working with clients with
substance misuse or mental health
issues

KNOWLEDGE AND UNDERSTANDING

7. An excellent level of understanding of
the impact of domestic abuse on
individuals and families.

8. An understanding and appreciation of

the additional difficulties faced women,
men and young people who are
experiencing domestic abuse across the
gender spectrum and how to support
and signpost them appropriately.
9. Understanding and awareness of

safeguarding and child protection.
10. Good understanding of confidentiality
and appropriate personal/professional
boundaries.

11. Understanding of working with service
users with complex needs associated
with mental health, drugs and/or
alcohol.

SKILLS AND ABILITIES

Application
Form

Application Form
& Interview

12. Fluent Welsh speaker.

13. Ability to work in a non-directive and
empowering way with service users
enabling them to regain independence.

14. Ability to effectively assess risk and

manage risk.

15. Ability to work effectively with partner

agencies to obtain appropriate
outcomes for service users.

16. Ability to effectively communicate with a
range of people both on a 1:1 basis and
a group basis.

17. Ability to work on own initiative and

prioritise work in a busy environment.

18. Good level of numeracy, literacy, report

writing and IT skills.

19. Good time management skills.

20. Listening and empathy skills and an
understanding that this is not a
counselling role

OTHER

21. Commitment to equal opportunities and

anti- discriminatory practice.

22. Ability to take part in an on-call rota.

23. Willingness to undertake training and a
commitment to continuous personal
development.

24. Willingness to work flexibly and able to
travel to different sites and venues.

25. Full Clean Driving Licence, appropriate
insurance and access to a vehicle.

Application
Form/
Interview

Application Form
& Interview

Interview

Application
Form/ Interview

Application
Form

Application form

POST HOLDER SIGNATURE:

LINE MANAGER SIGNATURE:

DATE: