Senior Client Success Consultant
- locations
- Home based
- time type
- Full time
- posted on
- Posted Today
- time left to apply
- End Date: October 8, 2025 (14 days left to apply)
- job requisition id
- R6958
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Senior Client Success Consultant
Permanent
Locations: London, Manchester or Milton Keynes
Hybrid – 2 days per week in the office
North: £58,000 - £67,900
South: £60,400 - £70,700
Are you passionate about education and digital transformation?
Do you thrive on building strategic relationships and delivering real value to clients? If so, this could be your next big move.
Join us as a Senior Client Success Consultant, where you'll partner with leading awarding organisations to shape the future of assessment. You’ll be at the heart of digital change—guiding clients through transformation, unlocking the full potential of GradeMaker Pro, and helping them achieve meaningful impact while driving our shared success.
The role will require travel to our office in Cheltenham and other AQA sites.
What you'll do
- Build trusted relationships with senior stakeholders in UK and global exam boards.
- Lead smooth rollouts of GradeMaker Pro, helping clients hit their digital goals.
- Spot growth opportunities and strengthen customer partnerships.
- Share client insights to shape product improvements.
- Be the voice of the customer, driving success and innovation in digital assessment.
What you'll bring
- Deep knowledge of education and assessment, with experience in authoring or awarding organisation governance.
- Proven success in enterprise SaaS implementation and service delivery.
- A strategic mindset with strong commercial acumen and excellent communication skills.
- Confidence to guide clients through complex change in diverse cultural settings.
- A curious, analytical approach to problem-solving and innovation.
What’s in it for you?
- Enjoy a flexible work environment with a 35-hour week and extensive opportunities for professional and personal development.
- Access to an enhanced contributory pension scheme which could see you paying in 7% and AQA contributing 11.5% (Other options are available).
- 25 days of annual leave, increasing to 30 days with service, plus bank holidays and additional Christmas office closure.
- Comprehensive health coverage from day one, including Bupa PMI, Health Cash Plan, and Life Assurance.
- Participate in eco-friendly transport schemes, including electric vehicles and cycle-to-work options.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Make your mark in education technology. Apply now and help shape the future of assessment.
How do I apply?
Read the full job description below, then upload your most recent CV with a cover letter explaining how your skills and experience match what we are looking for.
Applications close Tuesday 7th October
Interviews will be conducted in our Cheltenham office on 21st October 25
#PRO22
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
Client Success Consultants work closely with some of the world’s leading Awarding Organisations, as they implement the GradeMaker Pro assessment development platform. It is their job to understand the goals of the Awarding Organisations, ensuring they implement the system successfully and get demonstrable long-term value from using it. The global assessment industry is undergoing a digital transformation both in the delivery of assessments and the production of assessments. It is within the context of this challenging environment our consultants seek to guide and support our clients. With a strong commercial focus, you’ll help clients maximise the value of GradeMaker Pro, helping them meet their organisational goals. In doing so you ensure our business continues to meet is plans for growth, maintains excellence in customer success and secures long-term partnerships and revenue.
The Delivery and Customer Success team:
Developing strong senior stakeholder relationships with high stakes UK and international exam boards ensuring the successful adoption of business-critical software
Driving customer growth by helping customers formulate and deliver their digital authoring expansion plans.
Maximising revenue potential for all customers through successful implementations and long term strategic partnerships.
Working closely with the Head of Product, you’ll bring your knowledge of the customer back to the business. You will advise the development team on the priorities and needs of users to ensure the platform continues to support client growth and success.
Person Profile
Expert education and assessment knowledge you’ll influence, guide and support the strategic direction of high stakes awarding organisations (UK and International) with their digital assessment transformation plans.
A passion for education and the value of quality assessments. Experience of test authoring and the governance and mechanics of an awarding organisation would be advantageous.
Prepared to act as an engaging, trusted advisor that can sensitively guide clients through business and technology-enabled change in vastly different cultural settings.
Senior manager, with experience of enterprise SaaS implementation projects, service delivery and customer satisfaction, with the ability to effectively manage client goals and expectations.
Analytical and inquisitive problem solver who can take the lead in trying out solutions whenever challenges and opportunities arise.
Highly customer-focused with strong commercial acumen, strategic abilities, and excellent communication skills.
About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on
07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact:
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
For more information on safeguarding at AQA please visit the AQA website here.
Contact
Temporary roles: temprecruit@aqa.org.uk
Permanent and Fixed Term roles: opportunities@aqa.org.uk