Advice Session Supervisor

Apply before 5.30pm on 8 June 2026.

Job summary

Salary

11,232 - 31,200

Location

Woking

Workplace

Office based

Contract

Permanent

Hours per week

15 to 37.5 hours

How to apply

You can check for more information and how to apply.

About the role

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers. Alternatively, this could suit an experienced Citizens Advice qualified Adviser or Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds.

We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.

Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).

How to apply - Please see the job pack on our website for further information and where to send your application.

To apply for the role of Advice Session Supervisor, please send us your CV and a maximum 2 page supporting statement.

The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming an Advice Session Supervisor at Citizens Advice Woking.

2 roles are available. The first is available from June and the second from the beginning of August. Number of working days can be agreed during the recruitment stage.

Closing date for applications: By 5.30pm on Monday 8th June 2026.

Applications will be reviewed on receipt on a rolling basis, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received.