Advice Session Supervisor

Apply before 9am on 20 May 2026.

Job summary

Salary

£18,074.64 - £18,825.52

Location

Witney

Workplace

Office based

Contract

Permanent

Hours per week

22.2 per week

How to apply

You can check for more information and how to apply.

About the role

As Advice Session Supervisor you will be responsible for overseeing daily advice

sessions to ensure clients receive high-quality, accurate, and timely advice. You

will provide support, guidance, and feedback to advice staff and volunteers,

ensuring consistently high quality of service and managing the smooth practical

running of advice sessions. You will support advisers working across a variety of

channels, including face to face, telephone, and web-based channels as needed.

This may include remote supervision of outreach advisers and advisers based in

another office. You will be part of a team of Advice Session Supervisors both

within your local Witney offices, and as part of our wider team across

Oxfordshire, providing peer support to each other and working together to

deliver a consistent, high quality service to our clients across the county.

Reporting to: Advice Services Manager

Line Manager to: Allocated core service volunteers and staff

Other key internal working relationships: Other Advice Session Supervisors,

Finance Team and Core Services Manager

Core Purpose

The core purpose of the Advice Session Supervisor role is threefold:

● Ensuring quality: actively supporting the quality of advice while taking into

account advisor capabilities and experience: guiding the team to information

sources; checking that all aspects of a client's situation have been

considered; ensuring that follow up work is progressed and that research

and campaigns issues are identified.

● Providing support: actively supporting each team member to develop their

skills and competences, by explaining, guiding, demonstrating, encouraging,

suggesting, coaching, giving constructive feedback and challenging appropriately, adapting the level of support to individual competence and need, and taking account of the team as a whole.

● Managing the practicalities of the session: allocating the team work as

appropriate to the channel, managing waiting times and interview lengths,

ensuring that appropriate appointments are booked, and if necessary

dealing with client or Citizens Advice emergencies.

For full details of the role and for details of how to apply please visit: https://www.caox.org.uk/jobs

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