| JOB TITLE | Admissions & Short Course Officer |
| TYPE OF CONTRACT | Full-time, Permanent |
| RESPONSIBLE TO | Admissions and Student Services Manager |
| GRADE AND SALARY | Grade 3£30,068 - £33,842Please note that we advertise our salaries on arange to indicate the trajectory of progressionthat can be made. Appointments are usuallymade at the start of the salary range. |
| HOURS OF WORK | 35 hours per week; Monday to Friday (9.30am –5.30pm) plus evening and weekend work as andwhen necessary |
| KEY WORKINGRELATIONSHIPSINTERNALEXTERNAL | Student and Academic Services department;Partnerships & External Relations dept; Finance;Drama School |
| Applicants, applicant Next of Kin, schools andcolleges, accommodation suppliers, auditionvenues | |
| PROBATIONARY PERIOD | Your employment will be subject to a probationaryperiod of 6 months |
| BENEFITS | |
| (1) HOLIDAY ENTITLEMENT | Generous annual leave of 28 days plus Bank holidays(This is inclusive of any days when LAMDA may beclosed, e.g. Christmas closure) |
| (2) PENSION | After 3 months of continuous service, you will beautomatically enrolled into our qualifying workplacepension scheme with AVIVA. LAMDA will make anadditional contribution in accordance with auto-enrolment regulations |
| (3) GP 24 | You have access to remote, private GP services24/7, 365 days a year. GP 24 is supported by highlyexperienced and knowledgeable doctors |
| (4) EMPLOYEE ASSISTANCEPROGRAMME (EAP) | EAP is a confidential employee benefit designed to helpyou deal with personal and professional problems thatcould be affecting your home life or work life, health andgeneral wellbeing. EAP service provides a completesupport network that offers expert advice and |
| compassionate guidance 24/7, covering a wide range ofissues | |
| (5) CYCLE TO WORK SCHEME | LAMDA ofers a salary sacrifice cycle to work scheme |
| (6) EYE TESTS | Sight test costs is reimbursed to employees who requireVDU use |
| [(7) HYBRID WORKING | Hybrid working may be offered for some non-studentfacing roles. We expect a norm of 60% of your time inthe office and 40% of your time to be worked from home |
| (8) GROUP LIFE ASSURANCE | After six months of continuous service and on successfulcompletion of the probationary period you will becomeleligible to death-in-service benefit where the nominatedbeneficiary could receive approximately 4 x annualsalary payment if death occurs whilst in service |
| (9) SEASON TICKET LOAN | LAMDA offers an interest-free loan for the purchase ofan annual season ticket |
JOB PURPOSE
To support the Admissions and Student Services Manager in the effective delivery of admissions administration and student support services across London Academy of Music & Dramatic Art Higher Education and Short Courses. The role contributes to the smooth administration of applications, auditions and interviews, while providing a wide range of student services and administrative support. The postholder will also assist with broader departmental activities, including enrolment, application processing and short course administration, ensuring an efficient and professional service for prospective and current students.
DUTIES AND RESPONSIBILITIES
• Manage the Short Courses inbox, responding to and triaging enquiries to ensure an excellent customer experience.
Provide advice and guidance to prospective applicants on London Academy of Music & Dramatic Art courses and application processes.
• Use LAMDA’s student records system and UCAS to administer applications and offers accurately and efficiently.
• Process Short Course offers and liaise with relevant departments regarding course administration.
Maintain accurate and up-to-date records of Short Course applications and bookings, ensuring relevant teams are kept informed.
• Liaise with Short Course teams regarding applicant accessibility requirements and support needs.
• Work closely with the Finance team to support effective payment processing and refunds where required.
• Coordinate auditions and interviews, including scheduling and processing outcomes.
• Prepare and distribute applicant, offer and course information packs.
Coordinate accommodation arrangements for incoming Short Course students, including liaison with external housing providers.
Respond to admissions enquiries by phone, email and in person in a professional and timely manner.
• Support formal enrolment and registration processes for students.
• Welcome and support Short Course participants during registration and introductory activities.
• Assist students with enrolment documentation and supporting evidence requirements.
Provide administrative support, information and assistance to students and staff across the department.
Undertake any other duties appropriate to the role as reasonably requested by the Admissions and Student Services Manager.
This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.
The successful applicant will be required to go through a DBS ‘Enhanced Disclosure’ check.
Expenses will be met by the Academy.
| SKILLS IABILITIES | ESSENTIAL | DESIRABLE | METHOD OF ASSESSMENT Application / Interview | |
| Excellent skills and the pressure | organisational ability to remain calm and good- humoured under | |||
| ● clear skills | Good telephone manner with communication | |||
| writing skills | Clear, accurate | |||
| Excellent ● interpersonal and team- working skills Experience of | ||||
| KNOWLEDGE | MS Office | Knowledge of student record systems/UC | Application / Interview | |
| EXPERIENCE | Administrative experience in an office- based environment | AS ● Interest / experience in drama / performing arts and | Application / Interview | |
| QUALIFICATIONS | student environment ● Degree, or equivalent in experience | Certificates (if applicable) |
| QUALITIES | ● Focused, highlyefficient and self- | ● Ability towork withminimumamount ofsupervision | Application /Interview | |||
| motivated with | ||||||
| the ability to think | ||||||
| creatively and totake the initiativeto meet strictdeadlines acrossa number ofsimultaneous | ||||||
| projects● Collaborativeteam player withability tocommunicateclearly andeffectively withboth internal andexternalsuppliers | ||||||