Administration & Reception Volunteer
ENFIELD CITIZENS ADVICE BUREAUX
Unit 3, Vincent House, 2e Nags Head Road, Ponders End
Part-time
Administration & Reception Volunteer Role description Volunteer Role Title: Administration & Reception Volunteer Reporting to: Office Administrator Hours: 14 hours - Part-time Location: Based in Unit 3, Vincent House, 2e Nags Head Road, Ponders End, EN3 7FN. About the role Key Functions What will you do? • Welcome all clients and other visitors on Reception • Explain to the client how long they might be waiting and what will happen and give out relevant data protection forms for clients to complete. • Manage incoming and outgoing post. • Support advisers and the staff team with client registration, photocopying and scanning documents. • Send appointments reminders. • Update internal spreadsheets and databases as required • Ensure workstations and office equipment are stocked with appropriate stationary, equipment etc • Ensure posters and display information are up to date. • Ensure hard copy resources are fully stocked in our pigeonholes • Make calls to third parties on behalf of CAE following up letters sent by advisers. • Call clients to chase up actions set by advisers then updating case records • Monitoring our client mailbox – recording all actions taken, liaising with supervisors about what to do, setting reminders and tasks What’s in it for you? • Gain experience and build on skills such as communication, admin, IT and working in a team • Increase your employability. • Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives • Work with a range of different people, independently and in a team. We will reimburse travel expenses within the boundaries of Enfield. You will need to: • Be friendly and approachable • Respect views, values and cultures that are different to your own • Have good IT skills • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection • Be willing to undertake training in your role How much time do you need to give? • Two days a week 9.30am - 4.00pm Valuing inclusion Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. If you are interested in becoming an Admin/Reception volunteer and need flexibility around location, time, ‘what you will do’ and how we can support you please include details in your application. How to apply: Please complete the application process on our website: https://www.citizensadviceenfield.org.uk/recruitment/