Quality Coordinator

Company Description

About Us

At Coquet Trust, we are committed to making a real difference in people’s lives. As an Investors in People employer, we pride ourselves on being inclusive, supportive, and driven by our core values: committed, reliable, inspirational, trustworthy, and inclusive. We create an environment where staff feel empowered to thrive, grow, and contribute to outstanding care.

Position

About the Role

We are seeking a motivated and detail-oriented Quality Coordinator to join our team. In this role, you’ll support the Quality and Compliance Manager in delivering our Quality Management Framework. You will take the lead on audits, contribute to action planning, and help embed continuous quality improvement across our services. This is an exciting opportunity for someone passionate about driving high standards in health and social care.

Requirements

Key Responsibilities

· Plan, coordinate, and carry out internal quality audits (medication, finance, H&S, infection control, eating and swallowing, and more).

· Lead on completing Key Quality Audits for people we support.

· Review audit outputs, identify trends, and escalate concerns.

· Support the development, monitoring, and follow-up of action plans from audits and inspections.

· Work with management teams to roll out new systems, policies, and procedures.

· Act as a point of contact for quality team members, offering guidance and consistency.

· Contribute to training, mentoring, and the professional development of staff.

What We’re Looking For

✔ Minimum 2 years’ experience in Health & Social Care

✔ Experience conducting or coordinating audits

✔ NVQ Level 3 in Health & Social Care (or willingness to work towards)

✔ Good knowledge of CQC standards & Health and Social Care Act

✔ Confident communicator with strong organisational skills

✔ Proficient in Microsoft Office

✔ Full UK driving licence & access to a vehicle

✔ Experience in a coordination or supervisory role

✔ Experience contributing to quality improvement plans or performance reporting

Personal Qualities

• A positive, proactive mindset with a person-centred approach
• Strong attention to detail and ability to manage priorities
• A supportive team player with excellent communication skills
• Commitment to safeguarding, confidentiality, and GDPR compliance
• Committed to Coquet Trust’s values and person-centred approach
• Positive and professional, with a proactive mindset
• Able to manage multiple priorities and meet deadlines
• Supportive team player and clear communicator
• Maintains confidentiality and adheres to GDPR and internal policies.
• Has safeguarding as a core value.

Benefits

Other information

Why Join Us?

· Be part of a values-led organisation where your contribution matters

· Supportive environment with opportunities for professional growth

· Make a direct impact on the quality of care and support we deliver.

Application closes: 8th October 2025

Interview date: 14th October 2025

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Enhanced maternity leave
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount

Application question(s):

• Are you confident using Microsoft Office applications (Word, Excel, Outlook, etc.) to complete reports and analyse data?
• This role may involve visiting services at short notice — are you able to commit to this level of flexibility?

Experience:

• Health and Social Care: 2 years (required)

Licence/Certification:

• Drivers Licence (required)
• NVQ Level 3 Health and Social Care (required)

Work Location: Hybrid working