Job Outline

Job Title:
Casual  Food  and  Beverage  Assistant

Basis:
Casual

Salary:
Grade 9

Base:
Bryngarw  House

Accountable to:
Food  and  Beverage  Manager

Accountable for:
N/A

Your Role:

This is an exciting opportunity to play a vital part in the
delivery of our events and functions at Bryngarw
House (Brynmenyn).

Working as part of a dedicated customer focussed
team you'll be helping to deliver our weddings and
functions.

Maintaining the highest standards of customer care and
a  professional  approach,  you  will  be  instrumental  in
ensuring we continue to provide a first class customer
experience
.

In this role, you will:

•  At all times demonstrating the highest standards of
welcome and care when assisting customers.

•  Working within established guidelines and operating

procedures

•  Serving customers efficiently with food and drink

•  Reporting any accidents or near misses

orders .

•  Giving advice, guidance and recommendations on menu
selection, facilities and venue information to ensure a
positive guest experience.

•  Handling customer complaints professionally,

appropriately and in line with management guidance.

•  Ensuring a good knowledge of available beverages,

products and services

•  Keeping a clean and tidy work environment at all times

•  Keeping up to date with new menu items and creating

displays

•  Responsible for security (product and cash), taking
payments accurately and being vigilant for fraudulent
credit cards etc.

•  Applying high levels of hygiene, sanitation and safety at

all times

•  You will adhere to our dress code and the correct

uniform at all times

•  Ensuring that all Company and Client policies and

procedures, site rules and statutory regulations relating
to Food Safety, Health & Safety, safe working practices,
hygiene, cleanliness, fire and COSHH are adhered to

•  You will be aware of all Fire and Emergency Evacuation
Procedures and ensure that normal precautions are
taken to protect against fire and safety hazards

Casual Food and Beverage Assistant  - Bryngarw House at Awen Trading Ltd    |    JOB

General Duties and Responsibilities:

•

•

Be responsible for your own safety and that of
other staff and any member of the public who
may be affected by your acts and omissions at
work.

Participate in any training and development
activities to maintain own development or to
enhance competence within job role.

•  Uphold and integrate our purpose and value

in all that you do.

•

•

Ensure that activities are completed in
accordance with Awen’s commitment to
equalities and diversity and in line with best
practice and legislation.

This is not a complete statement of all duties
and responsibilities comprising this post, which
may have to be varied to meet the changing
needs of the business

Casual Food and Beverage Assistant  - Bryngarw House at Awen Trading Ltd    |    JOB

Person Specification

The Person (ESSENTIAL CRITERIA ARE INDICATED AS (E):

• Leads by example is well presented, professional and

• Adaptable and flexible to meet demands (E)

has a can-do attitude.. (E)

• Enjoys creating a person rapport with customers.

• Friendly, and approachable, enjoys working as part

(E)

of a team and sharing best practice (E)

• Demonstrates a proactive and positive attitude

• Commitment to personal development.

whilst embedding Awen’s values throughout.

• Welcomes and embraces change with a positive

• Contributes ideas and solutions and able to apply

attitude (E)

them in order to improve.

• Passion for excellent customer service with a keen

interest in food (E)

Casual Food and Beverage Assistant  - Bryngarw House at Awen Trading Ltd    |    JOB

Qualifications, Skills, Abilities and Experience:
(ESSENTIAL CRITERIA ARE INDICATED AS (E):

•

•

•

•

•

•

Excellent organisational Skills (E)

The ability to think on your feet and make
effective decisions whilst working in a busy
environment (E)

Excellent communication skills including active
listening (E)

Excellent time management skills to ensure food
is served promptly (E)

Knowledge of safe working and food hygiene
practices

Ability to work unsupervised in a busy
environment demonstrating a confident and
self-motivated attitude (E)

•

Basic Food Hygiene Qualification.

•  NVQ in Customer Service or be able to
demonstrate similar through experience

•

Practical knowledge and experience of
complying with relevant legislation and industry
best practice

•

Ability to speak Welsh

Casual Food and Beverage Assistant  - Bryngarw House at Awen Trading Ltd    |    JOB