• Department:
• Fundraising
• Salary:
• £28,206 per annum
• Type:
• Permanent - Full Time
• Hours:
• 36 hours per week
• Location:
• Sydenham
• Closing date:
• 16 November 2025

Supporter Care Administrator

36 hours per week

£28,206 per annum

About us

At St Christopher’s, we are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be.

We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to the story of our patients, adapt our treatments and advice to suit their particular needs, and we won’t stop until we can give them the best possible support.

The hospice itself is a friendly, vibrant place, and we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

We are a place for everyone.

Your new role

• We are looking for an energetic and enthusiastic Fundraising Supporter Care Administrator to join our friendly and hardworking fundraising department.
• You will have excellent interpersonal skills, be able to communicate empathetically around sensitive topics and enjoy working in a collaborative way.
• As our Supporter Care Administrator, you’ll be the warm, friendly voice and helping hand for our incredible community of donors and fundraisers.
• Whether you're processing heartfelt donations, thanking our supporters, or responding to queries with care and professionalism, you’ll ensure every supporter feels valued and connected to our cause.

• This is a great opportunity to build valuable skills in administration, supporter care and data management.
• You’ll play a key role in accurately processing income through multiple channels, from online platforms and postal donations to in-person gifts, and maintaining the integrity of our supporter database.
• With your keen eye for detail and methodical approach, you’ll help ensure donations are handled efficiently and compliantly.

You’ll thrive in a fast-paced environment, be confident learning to use a variety of software, and bring a proactive, solutions-focused mindset to your day-to-day work. Most importantly, you’ll care deeply about our vision and take pride in helping us deliver an excellent experience to every supporter.

Some of the main responsibilities of this role include:

• Answering fundraising enquires quickly and appropriately, helping to ensure supporter engagement is first class at all levels to create long term loyal supporters.
• Batching, banking and thanking donations from a variety of online and offline income streams.
• Quick and accurate data entry and management across our supporter database ensuring compliance with GDPR law and our own policies.

About you:

We’re looking for someone who is passionate about giving supporters a fantastic experience,

• Able to handle a variety of admin processes, is willing to learn and develop, and who is proactive in supporting the whole team.
• Ideally you are confident, articulate, outgoing with excellent customer service skills
• You are someone who can communicate empathetically when dealing with supporters.

If this sounds like you – we’d love to hear from you.

What you need to do now

If you have a fundraising, administration or sales background and you have initiative, enthusiasm and passion for the work of a hospice please do apply for this great role.

Benefits of joining St Christopher’s

• You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference in the community
• Access to excellent training and development opportunities
• Season ticket loans
• A number of health and wellbeing schemes
• A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan
• Access to plenty of free local street parking.

If you wish to discuss the role informally, before applying, please contact Faye Morgan, Supporter Care Manager by calling 020 8768 4575 or email on f.morgan@stchristophers.org.uk 

Please have a look at our website for further information on all aspects of St Christopher’s at www.stchristophers.org.uk and to apply for this position, please click the ‘Apply Online’ button below.

Closing Date: Sunday 16 November 2025

Interview Date: Friday 21 November 2025

For any queries, please contact our recruitment line on 0208 768 4680