Administration Manager

Appointment Brief

Action4Youth

Who we are

Action4Youth is a Buckinghamshire based ambitious, proactive charity

focused on driving forward the crucial youth agenda to transform lives for

the better. Every child should have the opportunity to be heard, to be safe

and to succeed.

We believe change is most impactful when delivered in collaboration with

other youth agencies and key partners. We build partnerships across sectors

so that we can share resources and expertise to secure the best possible

outcomes for young people and thei

r communities in Buckinghamshire, the

wider East and South East.

We listen and engage with our young people to give them a voice in

developing our work and agenda. Our groups have a fundamental role in

ensuring our programmes meet the needs of young participants across a

wide spectrum of differing backgrounds including

young people from the

most deprived areas of society, those with disabilities and additional needs,

and those who need support and inspiration to reach their goals and surpass

limitations. Co

- production is at the heart of programme development, and

we regu larly consult on improvements and new initiatives which are often

led by our young people.

What we do

Our aim is to provide a valuable intervention which makes a positive

contribution to a young person’s development. This can be via outdoor
education delivered at The Caldecotte Xperience in Milton Keynes, The

Junction, our multi service youth centre in Hig
Edinburgh Award, The Mentoring Programme and our range of programmes

h Wycombe, the Duke of

delivered in schools.

Funding and Finance

In this transitional year, Action4Youth has undergone significant

restructuring following the abrupt closure of the National Citizen Service

which it had successfully delivered for many years. The organisation is now

smaller than in recent years but is well placed to meet the opportunities and

challenges of the future.

The strategic and operational focus has now moved from contract delivery

to sales growth in programmes and outdoor education and to the activities

supported by charitable fundraising.

In early 2025 a major redevelopment project at The Caldecotte Xperience

was concluded ensuring the centre is perfectly equipped for future growth

and this area is felt to have strong growth potential.

Our Mission and Values

To support all young people’s growth towards fulfilling and responsible
adult lives, A4Y develops physical, mental, spiritual, moral and cultural

abilities which act as:

•  A Springboard towards realising dreams
•  A Safety Net for those at risk
•  A Voice of influence

-  from the young and for the young

In order to

  benefit as many young people as possible while maintaining

A4Y’s financial stability, we partner with those (government, schools, youth
clubs, businesses, trusts and foundations and others) who share our mission.

Values

Be exceptional

–  Use imagination, determination and resilience to achieve

exceptional outcomes everyday

Care  – Always seek to understand and look after each other

Trail blaze

–  Be adventurous in exploring how we could serve more and

better

Make responsible choices

– Use resources wisely so that we can sustain our

investment in young people

Do what is right

–  Hold ourselves and others to the highest standard of

behaviour

.

Job Description

JOB TITLE:

Administration Manager

BASED IN:

The Caldecotte Xperience, Milton Keynes, Buckinghamshire

HOURS:

LEAVE:

37 hours per week with some evening and weekend work

28 days holiday per annum plus bank/public holidays

CONTRACT:

Full-Time, Permanent

SALARY:

£34,890 to £40,077 per annum

PENSION:

Up to 5% matched contributions

TRAVEL:

Occasional travel around Buckinghamshire and Milton Keynes

Position in the Organisation

•  Reports To:

  Head of Centre

•  Managing :
The Chef
Seasonal Customer Liaison Team

•  Working With:

The Caldecotte Xperience
The Finance Team
Business Development Manager

 staff team

Main Purpose and Scope of the Role

•  To lead on all aspects of customer experience including managing the

booking process, liaising directly with customers swiftly and
effectively. Ensuring customers have an excellent experience prior to
and while attending the Centre.

Duties and Key Responsibilities

•  Ensure that bookings are taken, recorded and managed using the

centre’s bespoke booking system.

•  Enter invoices on Xero and ensure all payment stages are completed

promptly.
•  To carry out

all  general day to day administrative and secretarial tasks

for  The  Caldecotte Xperience to include the management of bookings,
maintenance of databases, filing, photocopying, answering the phone,

dealing with emails, collating and dispatching information, dealing
with routine correspondence and minute taking.

•  To work closely with the Business Development Manager to facilitate

sales and bookings

.

•  To work closely with the Accounts officer to ensure invoicing is

managed efficiently and at the right time

.

•  To maintain regular contact with centre users through mailings, emails

etc. and ensuring that mailing lists are kept up to date.

•  To manage the Chef and ensure the best possible quality of the food
offer, including its presentation and serving, within the budget and to
ensure the customer experience is excellent

.

•  To manage the seasonal Customer Liaison Team, ensuring a warm

welcome when guests arrive, excellent attention to detail of all aspects
of a stay .

•  To gather, collate and present qualitative and quantitative data on the

customer experience each month

.

•  To be responsible for ensuring that maintenance contracts are kept up

to date and completed on behalf of the centre

.

•  To manage maintenance of the facility, securing quotes for work and
entering into contracts as appropriate ensuring both quality and best
price .

•  To attend regular supervision and staff team meetings
•  To provide on call cover during evenings and weekends as a Duty

.

Manager as required

General Responsibilities

•  Support events and meetings when required.
•  Support the continued development of quality standards as specified

by Action4Youth.

•  To have regard for the vision of Action4Youth and to display a
commitment to equal opportunities and to the protection and
safeguarding of children, young people and vulnerable adults.
•  Report any behaviour, conversations or comments which are
inappropriate within a setting for children and young people.

•  To carry out any other Action4Youth duties as required by your Line

Manager, CEO or Directors.

•  Administering own workload which includes meeting targets and

deadlines in line with the Action4Youth Performance Management
System.

•  Attending relevant CPD training events in line with Performance

Management appraisal.

•  Undertaking responsibility, as part of the team, for all Health and

Safety work related matters.

•  Working within the guidelines of Action4Youth policies and

procedures.

To Apply

To apply for this role please send a copy of your CV and a covering letter
explaining why you are applying for this position to
@action4youth.org

sachita.syal

If you would like a
Syal  (as above)

n in formal chat regarding

the  role , please email

 Sachita

 or call 0300 003 2334

Closing Date for Applications:

17 th  November 2025

 at  5pm

Action4Youth is committed to safeguarding and protecting the young
people that we work with.  All our posts are subject to a safer recruitment
process, including the discourse of criminal records and vetting checks.
We have policies and procedures in plac
safer working practices across the organisation.

e that promote safeguarding and