EATS Marketing and Content Assistant
Part Time [15 hours/ 2 Days / 0.4 FTE]
6 Month Contract to start ASAP 2025
Job Description – September 2025

Exeter Phoenix is a vibrant, world-class multi-artform venue in the heart of Exeter's city centre.
Each year the venue hosts hundreds of events and artistic activity spanning many disciplines. Live
music, theatre, cinema, contemporary art, DJ events, dance, comedy, talks, creative courses,
classes and workshops, family events… and everything in-between.

Exeter Phoenix is a registered charity, this means that each year, we must raise over £1.5million
to ensure the people of Exeter, Devon and beyond have access to the absolute best the
contemporary arts has to offer. To help fund this work, Exeter Phoenix also operates a family of
characterful hospitality venues under the name: Exeter Arts Trading Services (EATS).

Exeter Phoenix Café Bar

EATS includes our Exeter Phoenix Café Bar, a social hub at the heart of the venue where culture
and community meet. Whether that’s grabbing a pre-show drink, making a mid-gig bar dash, or
catching-up with friends over coffee and cake, a warm welcome always awaits.

Just beyond the main venue, Pixy’s and The Mermaid extend the Exeter Phoenix spirit into new
spaces:

The Mermaid

The Mermaid is a quirky, late-night cocktail bar tucked beneath Gandy Street. With its subtle
glamour and creative drinks list, it’s a favourite for those looking to extend their evening in style.

Pixy’s

Pixy’s is a chilled, street-level haven on Gandy Street championing producers from Devon,
Cornwall and Dorset. Think locally brewed pints, regional spirits, and a soon-to-launch upstairs
dining and events space.
While each venue has its own story to tell, they share a unifying goal: to support the creative life of
the city and feed directly into Exeter Phoenix’s charitable mission. Every drink poured and every
moment shared helps to generate more art, more opportunities and more space for independent
culture to thrive.

Terms of employment

•  Salary – £24 570 pro rata
•  Part Time - 15 hrs per week with flexible hours to include some evening and weekend to

cover event coverage (we expect this to be once or twice a month)

•  Holiday: 9.5 days p/a + National bank holidays + One extra day per year of service up to 5

years

•  Responsible to: Marketing & Press Manager
•  Working closely with: EATS General Manager, Phoenix Café Bar Manager, Pixy’s

Manager, Mermaid Manager

•  The will initially be a six month contract.

Employee Benefits

•  Free ticket and a +1 to a wide range of Exeter Phoenix shows and experiences
•  A free daily hot drink and free soft drinks from the Exeter Phoenix Cafe Bar
•  50% off food from the Exeter Phoenix Cafe Bar
•  Contribution to healthcare costs via Health Shield plan (after six months)

How To Apply

Read the job description and person specification below, then send a completed application form
to adam.rank@exeterphoenix.org.uk  with the subject line “EATS Marketing and Content
Assistant Contract Application”

Please note that CVs cannot be accepted for this role.

Once you have sent in your application, please complete our equal opportunities monitoring
form here. This is anonymous and helps us to understand who we are reaching.

If you would like to apply in another format, please email emy.mordue@exeterphoenix.org.uk to
discuss.

The closing date for application is: Sun 21 Sep 2025, 11.59pm
We expect to invite shortlisted candidates to interview, the week commencing Mon 29 Sep 2025

Once you have sent in your application, please complete our equal opportunities monitoring form.
This is anonymous and helps us understand who we are reaching.

Job Description

As a whole Exeter Phoenix & Sister Venues are at an exciting point of growth, but we need brand
clarity and cohesion. Each of the EATS venues has its own strong identity and community,
however, we now need to articulate those voices clearly, consistently and with a recognisable
thread back to the Exeter Phoenix brand and its values.

The challenge is to strike the right balance: give Exeter Phoenix Café Bar, Pixy’s and The
Mermaid a distinct tone of voice and individual presence – while embedding them in a cohesive
creative identity that champions Exeter Phoenix as a whole.

We are creating a new role that is central to that ambition. The right person will help shape how
each venue expresses itself visually and verbally, and how they speak to audiences as part of our
bigger creative ecosystem – under the guidance of the Exeter Phoenix Marketing Manager and
EATS General Manager.

The Role

Lead day-to-day content creation (video, photography, stories, reels, posts) across all EATS
venues, with occasional overflow support within the wider Exeter Marketing team:

•  Own the social media channels for Pixy’s, The Mermaid and Exeter Phoenix Café Bar

•  Ensure each venue has a distinct, consistent voice while aligning with Exeter Phoenix’s
overall branding and values (you’ll work closely with the wider Exeter Phoenix marketing
team to ensure this is being met)

•  Attend and cover events, launches and activities across all venues for real-time and

scheduled content – this will require some evening/weekend work

•  Assist with social media campaigns, digital newsletters and physical promotional materials,

working with our marketing officer

•  Work with the Exeter Phoenix Marketing Manager on overall brand cohesion and cross-

promotion

•  Collaborate with the EATS General Manager and venue staff to gather stories, offers,

updates and event info

About You

We’re looking for a creative, organised and digitally-savvy Marketing & Content Assistant to lead
on marketing content for our Exeter Arts Trading Services (EATS) venues: Exeter Phoenix Café
Bar, Pixy’s and The Mermaid.

You’ll be part of the Exeter Phoenix Marketing Team but work day-to-day on creating and
delivering high-quality, engaging marketing activity for our hospitality outlets; helping to grow their
presence while strengthening their connection to the wider Exeter Phoenix brand and core values
that represent us as a charity. You’ll be under the guidance of the Exeter Phoenix Marketing
Manager and EATS General Manager; however this role will require a proactive and independent
approach to support their schedules.

This is a unique chance to shape tone of voice, content strategy and make an impact on how
audiences experience and connect with our venues – online and in real life.

•  Creative eye and instinct for strong, relevant content (especially video and photo)

•  Confident managing multiple brand voices and social media channels

•  Comfortable working evenings/weekends to cover live events when needed

•  Passionate about food, drink, music, nightlife and local creative culture

•  Highly-organised, proactive and self-motivated, whilst being comfortable working across

multiple spaces

•  Experience with Canva, photography/video editing tools and social scheduling platforms

•  A genuine belief in the Exeter Phoenix mission and community-focused creativity

Skills and Knowledge

Outstanding verbal and written communication skills.

Excellent interpersonal and organisational skills

Ability to manage and prioritise a varied workload

Ability  to  develop  strong  working  relationships
with  key  contacts  inside  and  outside  of  the
organisation

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Experience  using  social  media  in  a  professional
capacity
Experience  capturing  and  editing  visual  content
(photos and video) with the Adobe Create Suite
Suite or Canva

Experience

Six  months  experience  working  in  a  marketing
role
Experience working in the arts or charity sectors

Experience working in the hospitality sector

Personal Qualities

An  interest  in  the  arts  (music,  theatre,  comedy,
contemporary art, film, crafts and design…)
Interest  in  Exeter’s  social  scene  and  night  time
economy
Ability to work in a team and to participate in its
development
Highly  motivated  with  a  willingness  to  take
responsibility
Ability to work under pressure and meet deadlines

Ability to use initiative and work independently

Attention to detail

A  commitment  to  inclusion,  diversity  and  equal
opportunities

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