RETAIL MANAGERRECRUITMENT PACKABOUT USA year-round visitor attraction in the heart ofBedfordshire, Old Warden aerodrome is oneof the only remaining grass airfields in thecountry. The Visitor Attraction is made up of theCollection, Swiss Garden, Shuttleworth House,and extensive surrounding Parkland. It alsoboasts an on-site café.As well as daily visitation, Shuttleworth offersregular events, including a summer air showseason that welcomes around 30,000 visitorseach year, family and commercial events, privatehire opportunities and weddings. As an educational charity, we are proud to offera range of learning opportunities to schools andcolleges. Our engineering apprenticeshipprogramme has led to many of our in-houseengineering team working with us for many years.The Shuttleworth Trust – registered charity: 307534 – was set up to honourthe life and legacy of Richard Ormonde Shuttleworth, a keen aviator, racingdriver and horse racer, who was tragically killed in 1940 during a nighttraining exercise for the RAF. The Collection Honouring the legacy of our patron, RichardOrmonde Shuttleworth, The ShuttleworthCollection is a treasure trove of airworthy vintageaircraft from 1909-1950, agricultural and steamexhibits, veteran vehicles, classic motorcycles,bicycles, carriages, and buses. Beautifully restored, this RHS partner garden is aunique example of a Regency Garden in the‘Alpine’ style.  Shuttleworth House hosts a range of eventsthroughout the year, as well as being a hugelypopular wedding venue. There are variousspaces available for corporate bookings andaway-days.The Shuttleworth site includes stunning lakes andparkland which can be hired for events and isopen to various public walking routes.Swiss GardenShuttleworth HouseParklandRETAIL MANAGERWe are seeking a new Retail Manager to contribute and build a long-term strategy that sets out toultimately achieve the accountable objectives set below whilst managing Shuttleworth’s in store retailand online e-commerce operations, working to secure new suppliers to produce a new range of modernand popular branded products that will set Shuttleworth’s retail market apart from other attractions.Management of the day-to-day retail and admission operations including serving customers, keepingEPOS systems up to date, monthly stock takes and ensuring stock is ordered in line with agreedbudgets.Duties and responsibilities within retail:To oversee the day-to-day running of the shop andadmission function within the visitor centre.To formalise opening and closing procedures forVisitor centre staff.To provide adequate customer service training forvisitor centre assistants and volunteers.To ensure accurate reporting of visitor numbers(including those who visit under membership).To manage of the telephone enquiries line,directing any unanswered questions to the emailsupport line.To actively promote and push Shuttleworth’supcoming events, selling advance tickets andadditional products from the visitor centre.To complete monthly stocktakes, taking action torectify and investigate any discrepancies, ensuring100% stock profile accuracy.To work with new suppliers to source a range ofunique branded products, tracking the sales andadjusting based upon sales.To work on a range of collectable, unique brandedproducts and tracking of said ranges sales.To work on a core range of collectable air showproducts utilising air show artwork and theming inthe design of any new products, whilst producing acore range of products that for the Shuttleworth’sbrand guidelines.To manage the buying and pricing of all shopproducts aiming to secure a shop selling marginabove 70%.To work on product promotions to increase customerspend including pick up lines at the till.To work on a merchandising plan for the shop areato ensure products are displayed in a presentableand easy to access way.Duties and responsibilities within e-commerce:To manage the on boarding of products to theonline platform and tracking sales data.To manage the online content of theShuttleworth Shop producing the imagery andSEO content alongside the Marketing team toensure all imagery and blurb is in line with thebrand guidelines and wider strategy.To support, within the longer-term strategy, theimplementation of an offsite fulfilment contractthat will manage the postal service ofShuttleworth products purchased online, but inthe meantime to run an internal fulfilmentoperation.To ensure 100% stock profile accuracy on theonline platform.Accountable objectives:To achieve an annual turnover of £220,000 inthe first full financial year (Nov 2025 – Oct2026) whilst achieving 30% bottom linecontribution within the Shop P&L’s, with anoverall margin above 70%.To achieve an annual turnover of £300,000 inthe second full financial year (Nov 2026 – Oct2027) whilst achieving 35% bottom linecontribution within the Shop P&L’s, with anoverall margin above 70%.To achieve incremental revenue growth over theremaining three years, achieving annualturnover of £500,000 and 40% bottom linecontribution by the fifth year 2030, within theShop P&L’s, with an overall margin above 70%.Duties and responsibilities within operations:To create and manage staff rostering in the VisitorCentre in line with set budgets, liaising closelywith the wider team for support for cover andlarge events.To closely communicate with the Head of VisitorOperations to regularly review best practices.To work on building an external shop offering atlarger events and air shows running alongside theindoor operation.To ensure a clean and presentable work area.Duties and responsibilities regarding financials:To handle cash and card payments whereapplicable.Proficiently operate the EPOS system.Assist in the control of stock levels andexpenditure in line with set budgets.To supply financial data to the finance team asrequested.To take full responsibility for P&L across retail ande-commerce.Duties and responsibilities within customer service: To ensure provision of high quality and efficientservice to visitors.To support with complaints and feedback asrequired.To be a key contact where required to clients,stakeholders and guests.To train the team to deliver exceptional service.This is a description of the job at present. The above is not intended to be acomprehensive list of key responsibilities or duties. Other related duties may berequired from time to time. It is the practice of the Trust to periodically review jobdescriptions and to update them to ensure that duties relate to the job then beingperformed. It is our aim to reach agreement to reasonable changes followingconsultation. However, if agreement is not possible, the Trust reserves the right tomake reasonable changes after consultation.Duties and responsibilities within the wider team:To work with the marketing and seniormanagement teams to maintain and developbrand awareness for the department.Bring new ideas on how to develop the day-to-day marketing of non-event activities withinthe shop.To comply with Health and Safety legislations.To comply with GDPR legislation.To adhere to organisational and securitypolicies.To develop and maintain policy andprocedures that support and deliverdepartmental objectives.Personal responsibilities:To demonstrate personal integrity in all day-tointeractions with colleagues and visitors,working as a positive role model.To tackle challenges in a pragmatic andcollaborative manner to bring staff andvolunteers along with changes anddevelopments.To protect the reputation of the Trust.To maintain professional levels ofconfidentiality commensurate with the role.SKILLS & EXPERIENCEProficient experience with EPOS systems, front and back end.Experience working in a retail role, ideally in a management role.Previous experience rostering staff.Ability to provide P&L data, stock accuracy and reporting to a high level.Develop and maintain strong relationships with third party fulfilment and stock providers.Strong communication with the wider team is a must.Demonstrable experience of managing in a retail role.Demonstrable experience of managing individuals and/or volunteers.Working to budgets and timelines.Essential:Desirable:Previous experience working on a product development project.Ability to develop a physical and digital retail space.Previous experience developing relevant branded product lines.An interest in aviation, vintage vehicles, gardening or history.TERMS & CONDITIONSJob Title: Working Pattern: Salary:Incentive package:Retail ManagerFull-time 5 out of 7 including mandatory attendance at large-scale events such as airshowsJob Type:Benefits:Company pensionDiscounted or free foodEmployee discountOn-site parkingPermanent£32,500 - £35,000 DoE plus incentive packageAchieve between 30% and 45% bottom line contribution over the full financialyear to achieve a 3% bonus against annual salary. Achieve between 36% and 41% bottom line contribution over the full financialyear to achieve a 5% bonus against annual salary. Achieve 41% or more bottom line contribution over the full financial year toachieve an 8% bonus against annual salary.Schedule:Five days out of seven and weekend availabilityBiggleswade (essential)In person, on-siteRetail ManagerAbility to Commute:Work Location: Reference ID: Driving Licence:Ability to commute to work and drive on-site when requiredRight to Work:To be eligible for this role we will request sight of your right to workdocuments should you be selected for the interviewExpected hours:40 HoursHOW TO APPLYTo apply for this role, please submit your CV and a covering letteroutlining your suitability for the role to jobs@shuttleworth.orgWe look forward to hearing from you.shuttleworth.orgjobs@shuttleworth.org@shuttleworthtru