DATA AND INSIGHTS MANAGER Reports to Director of External Relations Department Organisation - wide Length of Contract 18 months( fixed term) Terms: £40,000 p.a. 23 days per annum+ Bank Holiday entitlement Full - time, 40 hours per week Introduction The De La Warr Pavilion (DLWP) is a unique Grade 1 – a centre for arts and culture, on the coast in Bexhill on Sea. - listed 1930s modernist building (Transforming Heritage) Capital Project. DLWP is about to embark on an exciting new stage of its story to deliver the For Everyone sharing the architectural and social heritage of the Pavilion we will ensure our place as a vibrant arts and cultural hub for the south used, by local communities we will deliver transformative exp community, creativity and skills and, in turn, develop opportunity and growth for our region. - east and beyond. Owned, and well eriences that build By revealing, valuing and An Icon Find out more here: https://www.dlwp.com/our - capital - project/ The Role The De La Warr Pavilion is seeking an experienced Data and Insights Manager to rationalise and optimise DLWP's data for the purposes of audience growth and income generation. The Manager will follow DLWP’s Data and Insights Strategy (2025) and implement t audience development and income he Data and Insights Action Plan (2025) to meet clear generating goals. Working towards a years (2026/2029 ), individual income stream targets include the following: target of an increase in revenue by £452,500 over three overall • • • • Increase Members and Patrons (including secondary spend) by 18% by 2027/28 Increase donations over the counter, by phone and web sales by 20% per year Increase earned (commercial) income by 5% per year by 2027/28 Increased Mailing list sign ups by 10% year on year The Manager will take the lead on the continued development of DLWP's engagement with our CRM and Box Office system Spektrix including rationalising the database, training, new tools and integrations and knowledge, and implement greater engagement with Audience Finder segmentation. DLWP uses the Current Data platforms : Spektrix, website and social media analytics, transactional platforms including Shopify and Bleep and audience survey platforms Illuminate, Culture Counts and Survey Monkey. , share up - to - date data trends The Manager will take the lead on ensuring that DLWP meets its data requirements for key core and project funders . MAIN RESPONSIBILITIES • • • • • Deliver the Data and Insights Action Plan to grow audiences, streamline the customer journey, identify opportunities, grow income and support organisational goals. These are responding to targets and KPIs linked to the organisation business plan (2025 - 28) and Capital Project. The plan includes the following tasks: Thorough cleansing of data on DLWP's Spektrix system. Work with each department to bridge gaps in data knowledge and skills and optimise data collection. Working across departments to join up and streamline data collection. Work across departments customer journey, to grow visitor numbers, subscribers, engagement and followers across all digital platforms, including DLWP website, social media platforms and emails. Work with the Head of Marketing to help shape marketing strategies that are informed by data insights and lead on the strategic use of audience segmentation and profiling in marketing campaigns. This will include the to help devise new approaches to improve the - d, Esmee *NLHF funding optimisation of emails via Dot Digital, focusing on customer growth, retention and engagement through targeted and creative content. Work with the Head of Development to grow income through members and donors utilising Spektrix functionality, to help meet fundraising targets Work with the Box Office Manager to maximise ticketing functionality and online sales Work with the Development Team, Heads of Programme and key NLHF funded Programme and Evaluation Managers* to ensure that DLWP meets its data requirements for key funders such as Rother District Council, Arts Council England, National Lottery Heritage Fun Fairbairn Foundation and other key/project funders . pending Investigate and integrate Al to support audience segmentation, personalised communication, and data Keep up to date with all data gathering and AI tools Work with the Executive assistant to create a system to access data for all our reporting needs Within a small operational budget, identify and lead on the installation of tools that will make the customer journey more profitable and the gathering of data more efficient and sustainable. Arrange training for departments to adopt best practice for data gathering and management to embed as part of their day to day operations. Work closely with the Digital R&D Manager (not currently under contract) to provide data insights and historical data to best optimise the new website design and build for audience access and income generation. Create quarterly reports for our Board of Trustees, Senior Management Team and other departments where appropriate. - driven strategies. • • • • • • • • • • PERSON SPECIFICATION • • • • • • • A strategic thinker Expert knowledge and experience of working with Spektrix The ability to read, analyse and interpret data to feed into organisational strategy Experience with data analysis and visualisation tools Familiarity with survey tools as named above Background in a cultural, heritage, or venue on audience development and income generation. Proven ability to optimise ticketing systems, CRM platforms, and online sales to drive audience engagement and revenue. - based organisation, focusing • • • • • Awareness and understanding of Al tools and their potential to improve data analysis, audience insights, and operational efficiency. Excellent verbal and written communication skills to interpret data in an accessible way, both internally and externally including easy understand reports and presentations Forensic attention to detail Collaborative and decisive team leader Have a patient and collaborative approach to working within teams. - to - ABOUT THE DE LA WARR PAVILION www.dlwp.com OUR VISION To be a flagship centre for the arts and a vibrant cultural hub for the south owned by our communities and known for our programme nationally and internationally. Responding to our world class architecture and living heritage, to allow greater access for the region into the next decade and beyond. to cultural experiences, and to ensure culture - east, - led regeneration OUR OBJECTIVES • • • • • • - quality programme of modern To produce, present and promote a high and contemporary work that responds to the needs and aspirations of both artists and audiences. Enable artists of every culture and discipline to create new work or present new experiences of existing work within an environment committed to excellence and best professional practice. Work with audiences to engage them with the Pavilion and our artistic programme, making it relevant to them as a visitor or participant. Conserve the Pavilion's fabric, its unique Grade I listed architectural status and to promote it through public and artistic programmes. Maintain a viable, resilient and sustainable business model, seeking to diversify income streams by growing fundraising and commercial activity. Be a catalyst for the cultural, economic, tourism and social regeneration of Bexhill and the surrounding region. NOTES The minimum working week for this post is 40 hours per week De La Warr Pavilion. and is based at the The job description is current at November 2025. It outlines the main duties of the position and is designed for the benefit of both the post holder and the organisation in understanding the prime functions of the post. It should not be regarded as exclusi ve or exhaustive. The responsibilities of the postholder may well change from time to time. Management has the right to vary the responsibilities and duties after consultation with you. STAFF BENEFITS • • • Employer contributions to The People's Pension Free access to Employee Assistance Programme, Health Assured Discounts in DLWP Cafe Bar and shop+ staff lunch at special price DIVERSITY, EQUALITY & INCLUSION At the De La Warr Pavilion, we are committed to building a diverse and inclusive community that reflects the diversity of our society as fully as possible. A community of staff, residents and audiences where everyone feels valued, where their contribution matters and where they can reach their full potential, irrespective of their background, identity or circumstances. We are committed to ensuring we are hiring people that reflect the South East in its broadest form and we are currently taking action to improve representation from Black, Asian and ethnically diverse, LGBTQ+ and lower socio - economic communities and those with a disability. OUR VALUES • • • • We believe in being bold and ambitious, growing and evolving to create opportunities and inspire creativity. We lead with honour and integrity, honest and open with ourselves and our communities. We act professionally at all times. We are inclusive, accepting of differences and avoid making assumptions. We actively listen to each other and our communities, treating each other with respect and empathy. We support each other with kindness, care and compassion to create a healthy and happy community .