Complex Needs Support Worker - Housing
- Job Reference: Brindle Ct
- Date Posted: 29 September 2025
- Recruiter: One YMCA
- Location: Watford, Hertfordshire
- Salary: £34,382 to £37,967
- Bonus/Benefits: Health Cash Plan, 33 days leave plus bank holidays, career pathway
- Role: Frontline jobs
- Job type: Permanent
- Work hours: Full Time
Job Description
Within our Intensive service at Brindle Court, 6-8 hours of support per person is delivered on a person-centred and individual needs basis, utilising a dynamic and innovative multi-agency, and positive value-based culture and shared goals approach. Residents will be supported to identify and focus on realistic and achievable short, medium and long-term goals using the Outcome Star. At Brindle Court a team of 4 Complex Needs Workers provide support to 40 individuals (caseload of 10 per support worker), placed in the accommodation by Watford Borough Council - under TA placements.
What do we need you to bring to the role? Our job description sets out what the successful candidate must bring, which includes:
• Substantial knowledge and experience of working within the Housing / Support arena within a comparable or similar sector
• An understanding of complex needs and therapeutic approaches to support the residents in addressing their needs and informing change
• An in-depth understanding of childhood trauma and its impact on mental wellbeing and be able to deliver the appropriate information, intervention, advice guidance
• Qualification in a related field (eg housing, social care)
• Knowledge of statutory & non-statutory provisions for the client group
• A developed understanding of therapeutic practice with adults with complex needs
• Experience in mental health, alcohol and substance misuse issues. If you feel that you have the necessary skills and expertise to foster a culture of excellent customer service, genuine care for residents, and a strong sense of team spirit, and if you can lead, inspire and motivate a team, then we would welcome your application!
Shift pattern: Hours are worked seven days per week and including one Saturday in four. Total 37.5 hours per week.
Week 1: Early shift 8am - 4pm / Week 2: Late shift 12pm - 8pm.
While public transport links to our location are limited, we offer free on-site parking for all staff who drive, making commuting by car a convenient option.